✈️ Flight Cancelled? Your Simple Guide to Claiming a Full IndiGo Refund (The 'Plan B' Method)

Given the recent operational snags and crew shortages affecting IndiGo's schedule, many travelers are facing cancellations and delays. Don't worry-if the airline cancels your flight, claiming a full refund is your right, and it's thankfully a straightforward process through their official self-service tool, 'Plan B'.

Here is the quick, step-by-step method to secure your money back with zero cancellation fees.

Step 1: Confirm Your Eligibility for Plan B

The airline provides a full waiver on cancellation charges (a 100% refund) if they are the ones disrupting your travel. You are automatically eligible for Plan B if:

• Your flight has been cancelled by IndiGo.
• Your flight timing has been brought forward (advanced) by 1 hour or more.
• Your flight timing has been postponed (delayed) by 2 hours or more.

Pro Tip: IndiGo should notify you via SMS/Email/Call. The notification will often include a direct link to your booking's Plan B portal.

Step 2: Access the Plan B Tool

This is the fastest way to process your request without waiting on a call center.

1. Go to the IndiGo Official Website or Mobile App.
2. Navigate to the "Manage Booking" section (sometimes listed as "Edit Booking" or simply "Plan B").
3. Retrieve Your Itinerary: Enter your PNR (Booking Reference Number) and your Email ID or Last Name.
4. If your PNR is eligible, the 'Plan B' options will be prominently displayed.

Step 3: Select the Refund Option

Once you are in the Plan B section, you will be given two main choices:

• Option 1: Reschedule: Change the date and/or time of your flight at no extra cost (subject to seat availability).
• Option 2: Refund: Select the option to "Cancel and Process Refund".

Choose the Refund option. This will initiate the process for a complete refund of your ticket price.

Step 4: Finalize and Track Your Refund

1. Confirm Refund Method: The refund should automatically be processed back to your Original Mode of Payment (the credit card, debit card, or bank account used for the original purchase). You may also be offered a Credit Shell (a balance for future booking), but you are entitled to the cash refund.
2. Submit: Confirm the details and submit the request. You should receive a confirmation email immediately.

⏱️ How Long Until the Money is Back?

• IndiGo commits to processing the refund within 7 business days from the date of cancellation.
• The final credit time depends on your bank (usually an additional 3-5 working days).

🚨 Crucial Considerations for Non-Cash Bookings

If your ticket wasn't paid for entirely with cash, your refund route has an important extra step:

🔗 Key Links to Help You

To make the process even quicker, here are the direct links to the relevant IndiGo pages:

Can I assist you by finding the contact number for IndiGo customer care, or by looking up the specific PNR rules for miles redemption?