Last updated: 9 November 2026
Need a hand? Here are answers to the most common questions. If you don't find what you need, email us.
How do I contact you?
Email qwazylabs447@gmail.com. If you contact us from inside the App, it pre-fills a few diagnostic lines (app version, Android version, current level) that help us answer faster — you can edit or remove them before sending. We usually reply within a few working days.
How do I restore my purchases?
Go to Profile → Restore purchases (also in the Store). Make sure you're signed in to Google Play with the same Google account you used to buy. One-time purchases such as Remove Ads come back on any device signed in to that account.
Still missing something? Email us with your Google Play order ID (it starts with "GPA." and is in your receipt email).
How do I get a refund?
Payments and refunds are handled by Google Play. Open your Google Play order history, choose the purchase and request a refund, or contact Google Play support.
How do I change my ad privacy choices?
Go to Profile → Settings → Privacy & About → Ad privacy choices to reopen Google's consent form and change your choice. This option appears in regions where it's required (for example the EEA, UK and Switzerland). You can also reset or delete your Advertising ID in your phone's settings (Settings → Privacy → Ads, or Google → Ads, depending on your device).
How do I turn notifications on or off?
Go to Profile → Settings → Notifications. Daily reminder sends at most one gentle nudge a day at the times you pick, and none on days you already played. News & events covers occasional updates about new levels and events. You can also block notifications in Android Settings → Apps → Arrows: Untangle → Notifications.
How do I delete my data?
Go to Profile → Settings → Delete my data, or uninstall the App. To ask us to delete analytics, crash or purchase records held by our service providers, see Delete your data.
I lost my progress after changing phones. Can you recover it?
Progress is stored only on your device and there are no accounts, so we can't restore it. Purchases can always be restored (see above).
Does the game work offline?
Yes. You can play without a connection. Some features, such as ads, rewarded ads and purchases, need the internet.