Arrows: Untangle — Privacy Policy

Last updated: 9 November 2026

This policy explains what information the mobile game Arrows: Untangle (the "App", Android package com.qwazylabs.arrows.untangle) handles, why, and the choices you have. The App is published by Qwazy Labs ("we", "us").

• Data controller: Qwazy Labs, Mumbai, Maharashtra, India
• Contact: qwazylabs447@gmail.com

1. The short version

• You don't need an account. We never ask for your name, email, phone number, location, contacts, photos or files.
• Your game progress is stored on your device.
• The App uses third-party services for ads (Google AdMob), purchases (Google Play Billing and RevenueCat), analytics, crash reports, remote settings and notification delivery (Google Firebase, including Firebase Cloud Messaging). These services receive device identifiers and usage or technical data, as described below.
• Where the law requires it (for example in the EEA, UK and Switzerland), we ask for your consent for personalised ads through Google's consent form. You can change your choice at any time in Profile → Settings → Privacy & About → Ad privacy choices.
• You can delete the data stored on your device in the App, and you can ask us to delete data held by our service providers.

2. Information stored only on your device

The App saves your progress and preferences on your phone using Android's app storage (shared preferences). This includes levels and worlds completed, coins and boosters, streaks, records, achievements, event progress, the display name you choose in the App, your settings, and a saved game you can resume.

This information is not sent to us. Your display name and leaderboard or league results also stay on your device; the current leagues and leaderboards are offline and use computer-controlled opponents.

3. Information processed by third-party services

3.1 Advertising: Google AdMob (Google Mobile Ads SDK)

The App shows ads to keep the game free. When ads load, the Google Mobile Ads SDK collects and shares with Google:

• Device identifiers: the Android Advertising ID and the app set ID.
• IP address: may be used to estimate your general location (country or region).
• Ad interactions: for example ad views, taps and app launches.
• Diagnostic information: for example app launch time and performance data.

Purposes: showing ads, frequency capping, measuring ads, preventing fraud and abuse, and, only with your consent where required, personalising ads.

Consent: in regions where consent is required, the Google User Messaging Platform (UMP) shows a consent form before personalised ads are served. If you decline, Google may still show non-personalised ads, which use limited data (for example for frequency capping, fraud prevention and aggregated reporting).

Your controls: Ad privacy choices in the App's settings (Profile → Settings → Privacy & About → Ad privacy choices); resetting or deleting your Advertising ID in Android settings (Settings → Privacy → Ads, or Google → Ads, depending on your device).

Google's policy: https://policies.google.com/technologies/partner-sites

We never show ads over a level in progress, and we don't show banner ads over the game board. Rewarded ads only play when you choose to watch one.

3.2 Purchases: Google Play Billing and RevenueCat

The App offers optional in-app purchases (Remove Ads, VIP Master Pass, coin packs).

• Google Play processes the payment. We never receive your card or payment details. Google's Payments Privacy Notice applies.
• RevenueCat, Inc. (our purchase-management provider) receives the purchase record from Google Play (product, purchase token, time, price and currency, country) and an anonymous app user ID that RevenueCat generates for this installation. We use it to confirm purchases, unlock what you bought, restore purchases and keep purchase records. It isn't linked to your name or email.

RevenueCat's policy: https://www.revenuecat.com/privacy

3.3 Analytics: Google Firebase Analytics

We use Firebase Analytics to understand how the game is played so we can improve levels, difficulty and features. It collects:

• App interactions: for example levels started and finished, game modes used, boosters used, purchases and ad views, session start and length.
• Identifiers: a Firebase app instance ID and, where permitted, the Advertising ID.
• Device and technical information: device model, OS version, app version, language, and approximate location (country or region, derived from the IP address).

We don't send your display name or any free text you type to Analytics. Analytics data is kept for 14 months.

Google's policy: https://policies.google.com/privacy · https://firebase.google.com/support/privacy

3.4 Crash reports: Firebase Crashlytics

If the App crashes or hits a serious error, Crashlytics sends a crash report: stack trace, relevant app state, device model, OS version, app version, and a Crashlytics installation identifier (used to count how many users a crash affects). We use it only to find and fix bugs. Crash data is kept for about 90 days.

3.5 Remote settings: Firebase Remote Config and Firebase Installations

The App downloads settings from Firebase Remote Config so we can tune things like difficulty pacing and ad timing without an update. To do this, Firebase uses a Firebase installation ID and basic technical information (app version, OS version, language, country, time zone).

3.6 Notifications: reminders and Firebase Cloud Messaging

• Reminders are scheduled on your device at the times you pick (Settings → Notifications: Lunch break, Morning commute, Evening commute or Evening). There is at most one a day, and none on days you've already played. Nothing is sent to us to do this.
• News & events messages are delivered by Google's Firebase Cloud Messaging. To receive them, Firebase creates a registration token for this installation and subscribes it to a general topic. We use it only to deliver notifications; it isn't linked to your name or email.
• On Android 13 and later, the App only shows notifications if you allow them. You can turn either kind off at any time in Settings → Notifications, or in Android Settings → Apps → Arrows: Untangle → Notifications. Turning News & events off deletes the registration token.

Google's policy: https://firebase.google.com/support/privacy

3.7 Ratings: Google Play In-App Review

The App may occasionally ask whether you're enjoying it and offer Google Play's review dialog. Google handles the review under your Google account; we only see reviews the way they're published on Google Play.

4. Things you choose to send

• Sharing: if you tap Share on a win card, the App creates an image of your result and opens Android's share sheet. The image goes only to the app or person you pick. We don't receive it.
• Contacting support: if you email us, we receive your email address, your message, and the diagnostic lines the App pre-fills (app version, Android version, current level and number of sessions), which you can edit or remove before sending. We use these only to answer you and keep them for up to 24 months after the conversation ends.

5. What we don't do

• No account or sign-in.
• No access to your precise location, contacts, camera, microphone, photos or files.
• We don't sell your personal information for money.

6. Why we process data (legal bases for EEA/UK users)

7. Sharing, transfers and retention

• We share data only with the service providers above (Google LLC / Google Ireland Ltd., including Google Firebase services such as Analytics, Crashlytics, Remote Config, Installations and Cloud Messaging, and RevenueCat, Inc.). They process it under their own terms, and some of it, for example Google's advertising uses, under their own privacy policies. We may also disclose information when the law requires it.
• These providers may process data in the United States and other countries. Where required, transfers rely on safeguards such as the EU Standard Contractual Clauses or the EU–US Data Privacy Framework.
• Retention: on-device data stays until you delete it or uninstall the App. Analytics: 14 months. Crashlytics: about 90 days. Notification registration token: until you turn off News & events, delete your data in the App or uninstall it. RevenueCat purchase records: as long as needed to provide your purchases and meet legal, tax and accounting duties. AdMob: according to Google's retention policies.

8. Children

Arrows: Untangle is intended for users aged 13 and over and is not directed at children under 13. We don't knowingly collect personal information from children under 13 (or the minimum age in your country). If you believe a child has used the App and data about them was collected, contact us at qwazylabs447@gmail.com and we'll help delete it.

9. Your choices and rights

• Delete your data in the App: Profile → Settings → Delete my data permanently erases the progress and profile data stored on your device (your settings are kept). Uninstalling the App also removes all on-device data. More detail: Delete your data.
• Ad choices: Ad privacy choices in the App reopens Google's consent form where it applies. You can also reset or delete your Advertising ID in Android settings.
• Data held by our providers: email us at qwazylabs447@gmail.com to request access to or deletion of analytics, crash or purchase data linked to your installation. Because there are no accounts, we may need a small amount of information to find it, for example your purchase order ID (from your Google Play receipt) for purchase records. We'll respond within 30 days.
• Purchases: refunds are handled by Google Play under its refund policies.
• Depending on where you live (for example the EEA, UK, Switzerland, California and other US states), you may have the right to access, correct, delete, restrict or object to processing, to data portability, to withdraw consent, and to opt out of "selling", "sharing" or targeted advertising. Under some US state laws, showing personalised ads based on advertising identifiers can count as "sharing" or "targeted advertising". You can opt out through Ad privacy choices (where offered) or by deleting your Advertising ID. You can also complain to your local data protection authority.

10. Security

All the services above send data over encrypted connections (HTTPS/TLS). No method of transmission or storage is perfectly secure, but we limit data collection to what the game needs.

11. Changes to this policy

If this policy changes, we'll post the new version at this address and update the "Last updated" date. For significant changes we'll also tell you in the App.

12. Contact

Qwazy Labs: qwazylabs447@gmail.com · Mumbai, Maharashtra, India