YES Bank Customer Care
Toll-free numbers, email, WhatsApp support, and grievance redressal contacts.
Last updated6 July 2026Grievance Redressal
Sangeeta P - Head - Grievance Redressal - Phone: 022-39489373 - Email: head.grievanceredressal@yesbank.in
YES Bank provides multiple customer care channels for credit cardholders, including 24/7 toll-free helplines, dedicated email support, SMS services, and a structured grievance redressal mechanism.
Toll-Free Numbers
You can contact YES Bank's customer care team through these toll-free and general helpline numbers.
| Number | For |
|---|---|
| 1800 103 1212 | General credit card helpline for all customers |
| 1800 103 6000 | Helpline for YES FIRST Exclusive and YES Prosperity customers |
| 1800 1200 | General toll-free customer care number |
| 1860 210 1200 | Tolled number for YES First, YES Premia, and general queries |
| 022-68937300 | Credit card mis-selling or harassment complaints |
| 1800 419 0600 | FinBooster Credit Fitness Tracker assistance |
| +91 (22) 5091 9800 | Corporate credit card customer care |
| +91 (22) 6507 9800 | Alternative corporate credit card helpline |
Email Support
Send your queries or requests directly to the bank using these dedicated email addresses.
| For | |
|---|---|
| yestouch@yesbank.in | General customer service queries |
| yestouch@yes.bank.in | Alternative general customer service email |
| yestouchcc@yesbank.in | YES Prosperity credit card queries |
| yestouchcc@yes.bank.in | General credit card queries |
| yesfirstcc@yesbank.in | YES First credit card queries |
| yesfirst@yes.bank.in | YES First and YES Premia customer support |
| creditcard.closure@yes.bank.in | Retail credit card cancellation or closure requests |
| cc.corporateassist@yes.bank.in | Commercial credit card closure requests |
| ccsalescomplaints@yes.bank.in | Credit card mis-selling or sales harassment complaints |
NRI / International Customer Care
International customers can reach YES Bank using these country-specific and general overseas helplines.
| Country | Number | For |
|---|---|---|
| General NRI Helpline | +91 22 49350000 | 24/7 helpline for NRI customers |
| General NRI Helpline | +91 22 4935 0000 | Dedicated credit card international helpline |
| USA | 1833 380 0149 | Toll-free helpline for customers in the USA |
| Canada | 1833 491 0559 | Toll-free helpline for customers in Canada |
| United Kingdom | 800 048 9153 | Toll-free helpline for customers in the UK |
| UAE | 800 3570 3089 | Toll-free helpline for customers in the UAE |
| UAE | 8000 3570 3089 | Alternative toll-free helpline for customers in the UAE |
| Other Countries | +91 22 6204 2001 | Charged helpline for customers calling from abroad |
| Other Countries | +91 (22) 5079 5101 | Alternative international contact number |
Postal Address
For physical correspondence, you can write to YES Bank's head office or regional corporate office.
| Address | For |
|---|---|
| YES Bank Tower, IFC – 2 15th Floor, Senapati Bapat Marg Elphinstone (W) Mumbai 400 013 | YES Bank Head Office |
| YES BANK Ltd, Max Towers, Level 4,5 & 14A Sector 16B, Noida Uttar Pradesh 201301 | Northern Regional Corporate Office |
Grievance Redressal
If your issue is not resolved through regular channels, you can escalate it through the bank's structured grievance redressal process.
Grievance Redressal Officer
| Name | Role | Phone | |
|---|---|---|---|
| Sangeeta P | Head - Grievance Redressal | 022-39489373 | head.grievanceredressal@yesbank.in |
| Shefali Singh Moza | Principal Nodal Officer | 022-39489374 | principal.nodalofficer@yesbank.in |
- Sangeeta P: YES Bank Limited, YES Bank House, Off Western Express Highway, Santacruz East, Mumbai 400055
- Shefali Singh Moza: YES Bank Limited, YES Bank House, Off Western Express Highway, Santacruz East, Mumbai 400055
Other Ways to Reach YES Bank
YES Bank also provides alternative digital and in-person channels to assist with your credit card needs.
- WhatsApp Banking (+91-829-120-1200): Activate WhatsApp banking by giving a missed call or sending Hi
- YES Robot: An automated chatbot located at the bottom right corner of the YES Bank website to assist with credit card queries.
- SMS Card Blocking: Block your lost or stolen card instantly by sending SMS 'BLKCC <Last 4 digits of card>' to +91 98409 09000 from your registered mobile number.
- Net Banking and Mobile App: Log in to YES Bank Net Banking or the mobile app to instantly block your card or manage services.
- Customer Day Branch Visits: Meet the branch manager or officials in person on the 7th of every month between 3 p.m. and 5 p.m. to resolve credit card issues.
- Banking Ombudsman: Escalate unresolved complaints to the Banking Ombudsman of your city if they remain unresolved for more than 30 days.
What Customer Care Can Help With
YES Bank customer care can assist you with a wide range of credit card services and queries.
- Reporting lost or stolen credit cards for immediate blocking
- Inquiring about credit card details like payment due dates and outstanding balances
- Requesting credit card upgrades or credit limit enhancements
- Generating or changing credit card PINs
- Registering credit cards for net banking services
- Redeeming credit card reward points
- Resolving billing disputes, fraud, and transaction issues
- Processing retail or commercial credit card cancellations and closures