Standard Chartered Bank Customer Care
Toll-free numbers, email, WhatsApp support, and grievance redressal contacts.
Last updated6 July 2026Toll-Free Numbers
Email Support
Grievance Redressal
Principal Nodal Officer - Principal Nodal Officer (Level 3 Escalation)
Customer Care Unit for general queries and grievance redressal
Standard Chartered Bank, Customer Care Unit 19, Rajaji Salai, Chennai 600 001
Standard Chartered Bank provides multiple customer care channels for credit card users, including 24/7 toll-free helplines, city-specific phone banking, email support, and SMS banking. Customers can also escalate unresolved issues through a structured four-level grievance redressal process.
Toll-Free Numbers
Call these toll-free and general helpline numbers for immediate assistance with your credit card queries.
| Number | For |
|---|---|
| 1800 345 1000 | General toll-free helpline |
| 66011500 | 24/7 Premium Banking customer helpline |
| 39401500 | 24/7 Premium Banking customer helpline |
| 1800 425 1000 | 24/7 Premium Banking customer helpline |
| 1800 345 5000 | 24/7 Premium Banking customer helpline |
| 66012424 | 24/7 Priority Banking customer helpline |
| 39402424 | 24/7 Priority Banking customer helpline |
| 6601242 | 24/7 Priority Banking customer helpline |
| 3940242 | 24/7 Priority Banking customer helpline |
| 1800 525 8390 | 24/7 Priority Banking customer helpline |
| 6601 4444 | General phone banking number |
| 3940 4444 | General phone banking number |
Email Support
Send an email to the dedicated addresses below for written support and documentation of your queries.
| For | |
|---|---|
| customer.care@sc.com | General queries and complaints |
| Priority.Banking@sc.com | Priority Banking customer support |
| card.services@sc.com | Credit card related queries and disputes |
| Countryhead.Retailbanking@sc.com | Escalation to higher bank officials |
| customercare.business@sc.com | Business Banking customer support |
| NRI.Banking@sc.com | NRI Banking customer support |
| Head.Service@sc.com | Level 2 grievance escalation |
City-wise Numbers
Use these city-specific phone banking numbers to connect with customer care in your region.
| City | Number | For |
|---|---|---|
| Ahmedabad, Bengaluru, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, and Pune | 6601 4444/3940 4444 | Phone banking contact information |
| Jalgaon, Guwahati, Cuttack, and Mysore, Thiruvananthpuram, Vishakhapatnam, Mathura, Proddatur, Dehradun, and Saharanpur | 1800 345 1000 | Phone banking contact information |
| Gurgaon, Noida | 011 – 39404444/011 – 66014444 | Phone banking contact information |
| Allahabad, Amritsar, Bhopal, Bhubaneswar, Chandigarh, Cochin / Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna, Rajkot, Surat, Vadodara | 6601 444 / 3940 4444 | Phone banking contact information |
| Siliguri | 1800 345 5000 | Phone banking contact information |
| Allahabad, Amritsar, Bhopal, Bhubaneshwar, Chandigarh, Coimbatore, Ernakulam, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna, Rajkot, Surat, and Vadodara | 6601150 / 3940150 | 24/7 Premium Banking contact information |
| Siliguri | 1800 345 5000 | 24/7 Premium Banking contact information |
| Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, New Delhi, Pune | 66011500 / 39401500 | 24/7 Premium Banking contact information |
| Jalgaon, Guwahati, Cuttack, Mysore, Thiruvananthapuram, Vishakhapatnam, Proddatur, Dehradun, Mathura, Saharanpur, Thane | 1800 425 1000 | 24/7 Premium Banking contact information |
| Gurgaon & Noida | 011-660115000 / 11-39401500 | 24/7 Premium Banking contact information |
| Dehradun, Guwahati, Howrah, Jalgaon, Mathura, Proddatur, Mathura, Saharanpur, Siliguri, ThaneDehradun, Guwahati, Howrah, Jalgaon, Mathura, Proddatur, Mathura, Saharanpur, Siliguri, Thane | 1800 525 8390 | Priority Banking helpline |
| Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, New Delhi, PuneAhmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, New Delhi, Pune | 66012424 / 39402424 | Priority Banking helpline |
| Allahabad, Amritsar, Bhopal, Bhubaneshwar, Chandigarh, Coimbatore, Ernakulam, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna, Rajkot, Surat, Vadodara | 6601242 / 3940242 | Priority Banking helpline |
| Gurgaon & Noida | 011-660124240/ 11-39402424 | Priority Banking helpline |
NRI / International Customer Care
International customers can reach Standard Chartered Bank using these country-specific helpline numbers.
| Country | Number | For |
|---|---|---|
| Singapore | 8001012407 | Toll-free helpline from Singapore |
| Malaysia | 1800815063 | Toll-free helpline from Malaysia |
| Philippines | 180011101121 | Toll-free helpline from Philippines |
| Bahrain | 80801129 | Toll-free helpline from Bahrain |
| Hong Kong | 800905108 | Toll-free helpline from Hong Kong |
| UK | 08081019144 | Toll-free helpline from UK |
| USA | 8773021657 | Toll-free helpline from USA |
| Canada | 8772185618 | Toll-free helpline from Canada |
| United Arab Emirates | 8000177750 | Toll-free helpline from UAE |
| Others | +91 80 42896753 | International helpline for other countries |
Postal Address
For formal complaints or written correspondence, you can mail your queries to the following address.
| Address | For |
|---|---|
| Standard Chartered Bank, Customer Care Unit 19, Rajaji Salai, Chennai 600 001 | Customer Care Unit for general queries and grievance redressal |
Grievance Redressal
If your concerns are not resolved through standard channels, you can escalate them using this structured grievance redressal process.
Grievance Redressal Officer
| Name | Role | Phone | |
|---|---|---|---|
| Principal Nodal Officer | Principal Nodal Officer (Level 3 Escalation) | ||
| Head of Service | Head of Service (Level 2 Escalation) | Head.Service@sc.com | |
| Regional Nodal Officer | Regional Nodal Officer (Step 4 Escalation) |
- Principal Nodal Officer: Standard Chartered Bank, Customer Care Unit 19, Rajaji Salai, Chennai 600 001
Other Ways to Reach Standard Chartered Bank
Explore these additional digital and offline channels to connect with customer support.
- Online Complaint Form: Submit your grievances or queries directly through the official online complaint form on the Standard Chartered website.
- SMS Banking: Send pre-specified SMS keywords to +919987123123 or 9980033333 from your registered mobile number to check balance, request statements, or view credit limits.
- Dispute Declaration Form: Download, fill, and submit the Dispute Declaration Form via email to card.services@sc.com, fax to 080-66959595, or at your nearest branch.
- Banking Ombudsman: Escalate unresolved complaints to the RBI Banking Ombudsman if the matter remains unresolved for more than 30 days.
What Customer Care Can Help With
Standard Chartered customer care can assist you with a wide range of credit card services.
- Blocking lost or stolen credit cards
- Reporting fraudulent or unauthorized transactions
- Resolving billing disputes and transaction issues
- Requesting credit card replacements
- Inquiring about credit card balance and available limits
- Requesting credit card statements and mini-statements
- Checking payment due dates
Frequently Asked Questions
Clear, concise answers to help you understand this card better.