State Bank of India Customer Care
Toll-free numbers, email, WhatsApp support, and grievance redressal contacts.
Last updated6 July 2026Toll-Free Numbers
Email Support
Grievance Redressal
Nodal Officer - Grievance Redressal Nodal Officer - Phone: 1860 180 7777 - Email: nodalofficer@sbicard.com
Head office correspondence address
SBI Card, Correspondence Department, DLF Infinity Towers, Tower C, 10-12 Floor, Block 2, Building 3, DLF Cyber City, Gurgaon - 122002, Haryana, India.
SBI Credit Card customers can easily access support through toll-free and tolled helplines, SMS, missed call services, email, or WhatsApp. For formal escalations, dedicated grievance redressal channels and physical postal addresses are also available.
Toll-Free Numbers
Call these primary helpline numbers for general credit card inquiries and immediate support.
| Number | For |
|---|---|
| 1800 180 1290 | General customer care toll-free helpline |
| 1860 500 1290 | General customer care tolled helpline |
| 1860 180 1290 | General customer care tolled helpline |
| 1860 500 1295 | IRCTC SBI Credit Card helpline |
| 1800 180 1295 | IRCTC SBI Credit Card toll-free helpline |
Email Support
Send an email to these addresses for written queries and formal escalations.
| For | |
|---|---|
| customercare@sbicard.com | General customer care email support |
| nodalofficer@sbicard.com | Nodal Officer email for grievance escalation |
City-wise Numbers
Contact local customer care using these city-wise helpline numbers by prefixing your local STD code.
| City | Number | For |
|---|---|---|
| All Cities | 39 02 02 02 | Local helpline (prefix with local STD code) |
| All Cities | 39 02 12 12 | IRCTC SBI Card local helpline (prefix with local STD code) |
NRI / International Customer Care
International and NRI cardholders can reach dedicated toll-free numbers across various countries.
| Country | Number | For |
|---|---|---|
| USA | 1866-328-4209 | Toll-free helpline for USA |
| Canada | 1866 3284 209 | Toll-free helpline for Canada |
| Canada | 1855 7395 071 | Alternative toll-free helpline for Canada |
| UK | 808 101 7633 | Toll-free helpline for UK |
| UK | 0808 2347 343 | Alternative toll-free helpline for UK |
| Australia | 1800 012 473 | Toll-free helpline for Australia |
| Singapore | 800 101 2333 | Toll-free helpline for Singapore |
| France | 800 740 849 | Toll-free helpline for France |
| Germany | 800 183 0736 | Toll-free helpline for Germany |
| Hong Kong | 800 932 045 | Toll-free helpline for Hong Kong |
| Italy | 800 789 407 | Toll-free helpline for Italy |
| Japan | 006 633 812 439 | Toll-free helpline for Japan |
| New Zealand | 800 449 909 | Toll-free helpline for New Zealand |
| Netherlands | 800 022 3031 | Toll-free helpline for Netherlands |
| Oman | 800 757 92 | Toll-free helpline for Oman |
| Qatar | 00800 100 157 | Toll-free helpline for Qatar |
| Russia | 810 800 293 010 12 | Toll-free helpline for Russia |
| South Africa | 800 982 360 | Toll-free helpline for South Africa |
| Saudi Arabia | 800 814 4209 | Toll-free helpline for Saudi Arabia |
| Bahrain | 80 801 724 | Toll-free helpline for Bahrain |
| UAE | 800 091 190 05 | Toll-free helpline for UAE |
| Belgium | 80 076 562 | Toll-free helpline for Belgium |
| Other countries | +91-80-26599990 | Chargeable helpline for international callers |
| NRI General | 1800-425-3800 | General NRI customer care toll-free |
| NRI General | 1800-11-2211 | General NRI customer care toll-free |
Postal Address
You can write to the head office, correspondence address, or local branch offices listed below.
| Address | For |
|---|---|
| SBI Card, Correspondence Department, DLF Infinity Towers, Tower C, 10-12 Floor, Block 2, Building 3, DLF Cyber City, Gurgaon - 122002, Haryana, India. | Head office correspondence address |
| SBI Card, P.O. Bag 28, GPO, New Delhi - 110001. | Correspondence address |
| SBI Cards and Payment Services Limited Unit 401 & 402, 4th Floor, Aggarwal Millennium Tower, E-1,2,3 Netaji Subhash Place, Wazirpur, New Delhi 110034. | Registered office address |
| SBI Card, 3rd floor, Block A, Apeejay House, 15 Park Street, Kolkata, West Bengal, India - 700016 | Kolkata branch office |
| SBI Card, 10th Floor, TVH Agnitio Park, No.141 Rajiv Gandhi Salai, Kandanchavadi, Chennai, Tamil Nadu, India-600096 | Chennai branch office |
| SBI Cards & Payment Services Ltd, No.117, 2nd Lobby,1st Floor, Sakar - IX Building, Ashram Road, Navrangpura, Ahmedabad India-380009 | Ahmedabad branch office |
| SBI Card, Unit Nos. 3C, 3D & 3E, 3rd Floor, Queens Plaza, 1-8-382, Queens Plaza S.P. Road, Secunderabad, Telangana, India-500003 | Hyderabad branch office |
| SBI Card, Unit Nos. 1001 - 1002, 10th Floor, A- Block, Embassy Heights, 13, Magrath Road, Ashok Nagar, Bangalore, Karnataka, India-60025 | Bangalore branch office |
| SBI Card, 3rd Floor, TC-14, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh, India-226016 | Lucknow branch office |
| SBI Card, 409, 4th Floor, Corporate Park, Ajmer Road, Jaipur, Rajasthan, India-302006 | Jaipur branch office |
| SBI Card, 1st Floor, Plot No-57, Industrial Area, Phase-1, Chandigarh, India | Chandigarh branch office |
| SBI Card, 301-B, 3rd Floor, Silver Utopia, Cardinal Gracious Road (Guru Hargovindji Road), Andheri East, Chakala, Mumbai Rural, Maharashtra, India- 400059 | Mumbai branch office |
| SBI Card, 6th Floor, Suyog Platinum (Adjacent to Conrad Hotel), Mangaldas Road, Pune, Maharashtra, India- 411001 | Pune branch office |
| SBI Card, Plot No-766, Shaheed Nagar, Bhubaneshwar, Orissa, India-751007 | Bhubaneshwar branch office |
Grievance Redressal
If your queries are not resolved through standard channels, escalate them to the grievance redressal team.
Grievance Redressal Officer
| Name | Role | Phone | |
|---|---|---|---|
| Nodal Officer | Grievance Redressal Nodal Officer | 1860 180 7777 | nodalofficer@sbicard.com |
| Manager - Customer Care Services | Escalation Manager | 1860-180-7777 | |
| Mis-selling/Harassment Desk | Specialized Escalation Support | 080-39356050 |
- Nodal Officer: SBI Card, PO Bag 28- GPO, New Delhi-110001
- Manager - Customer Care Services: SBI Cards & Payment Services Ltd. DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon - 122002 (Haryana), India.
Other Ways to Reach SBI Card
Connect with customer support through alternative digital and automated channels.
- WhatsApp Banking (9004022022): WhatsApp Connect for account management, reward points, and statements
- Missed Call Service: Give a missed call to dedicated numbers to receive balance, payment status, reward points, or credit limit details via SMS.
- SMS Service: Send formatted SMS queries to 5676791 to instantly block your card, check balances, or request statements.
- Twitter Support: Reach out to the official SBI Card support handle @SBICard_Connect on Twitter for assistance.
- Fax Service: Fax your credit card applications and supporting documents to 0124-2567131.
- Online Mailbox: Log in to the SBI Card portal, navigate to the Mailbox section, and compose a secure message to customer care.
What Customer Care Can Help With
SBI Credit Card customer care can assist you with a wide range of account management services.
- Blocking lost or stolen credit cards
- Checking available credit and cash limits
- Inquiring about account balance and payment status
- Retrieving reward points summary
- Subscribing to e-statements and requesting duplicate statements
- Registering for WhatsApp banking services
- Booking Flexipay EMIs and paying utility bills
- Resolving transaction disputes and tracking dispute status
Frequently Asked Questions
Clear, concise answers to help you understand this card better.