Kotak Mahindra Bank Customer Care
Toll-free numbers, email, WhatsApp support, and grievance redressal contacts.
Last updated6 July 2026Grievance Redressal
Mrs. T. Kamat - Nodal Officer
Kotak Mahindra Bank offers 24/7 customer support for credit card holders, providing assistance for a wide range of queries, complaints, and urgent issues such as card blocking or fraud reporting. Customers can connect with support through various channels including phone, email, SMS banking, WhatsApp, and online banking platforms.
Toll-Free Numbers
Reach out to these numbers for general banking, credit card queries, or urgent assistance.
| Number | For |
|---|---|
| 1860 266 2666 | Banking and credit card queries (24/7) |
| 1860 266 0811 | Kotak 811 Account queries (Mon-Sat, 9 am - 6 pm) |
| 1860 266 0811 | Kotak 811 Account queries (Mon-Sat, 8 AM – 8 PM) |
| 1860 266 2666 | Loan-related inquiries (Mon-Sat, 9 am - 6 pm) |
| 1800 209 0000 | Report fraud or unauthorized transactions (24/7) |
| 1800 266 6666 | Privy Customers (24/7) |
| 1860 2666 888 | NETC FASTag Services |
| 1800 209 5732 | Car / Two-Wheeler Loan (9 AM – 6 PM) |
| 1800 2022 | Gold Loan (9 AM – 7 PM) |
| 1860 266 7777 | Smart EMI / Debit EMI (9 AM – 7 PM) |
| 1860 266 5700 | Agri SME Business (9 AM – 6 PM) |
| 14431 | DigiSaathi Digital Payment Assistance |
| 18008913333 | DigiSaathi Digital Payment Assistance |
Email Support
Contact customer support via email for specific banking services or security concerns.
| For | |
|---|---|
| service.cards@kotak.com | Credit card queries and complaints |
| itsecurity.bank@kotak.com | Report security issues or scams |
| care@kotak.com | Kotak General Insurance queries |
| clientservicedesk@kotak.com | Kotak Life Insurance queries |
| service.carfinance@kotak.com | Kotak Car Finance queries |
| service.securities@kotak.com | Kotak Securities queries |
| customerfirst@kotak.com | Kotak SME Banking queries |
NRI / International Customer Care
International customers can use these country-specific or general paid helpline numbers.
| Country | Number | For |
|---|---|---|
| USA | 1855-3656767 | International toll-free |
| Australia | 001180044990000 | International toll-free |
| HongKong | 00180044990000 | International toll-free |
| United Kingdom | 0080044990000 | International toll-free |
| Canada | 18557684020 | International toll-free |
| Singapore | +658001013054 | International toll-free |
| United Arab Emirates | 80001830148 | International toll-free |
| Other countries | +91 22 6204 2001 | General international helpline (call charges apply) |
Postal Address
Send your queries or complaints by post to the bank's registered office or grievance centers.
| Address | For |
|---|---|
| 27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai – 400051 | Bank's Registered Office |
| Kotak Infinity, 5th floor, Zone I, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400097 | Grievance Redressal Level 3 |
| Kotak Infinity, 5th floor, Zone-II, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400097 | Grievance Redressal Level 4 |
Grievance Redressal
If your issue remains unresolved, escalate it through the bank's multi-level grievance redressal process.
Grievance Redressal Officer
| Name | Role | Phone | |
|---|---|---|---|
| Mrs. T. Kamat | Nodal Officer | ||
| Mr. Kamlesh Vora | Principal Nodal Officer |
- Mrs. T. Kamat: Kotak Infinity, 5th floor, Zone I, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400097
- Mr. Kamlesh Vora: Kotak Infinity, 5th floor, Zone-II, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400097
Other Ways to Reach Kotak Mahindra Bank
Explore additional channels for banking services, digital payment assistance, and online card management.
- WhatsApp Banking (022 6600 6022): Information and queries related to banking or credit cards
- SMS Banking: Send specific SMS codes to 5676788 or 9971056767 from your registered mobile number for various credit card and banking services.
- WhatsApp Banking: Initiate WhatsApp banking by giving a missed call to 9718566655, then add 022 6600 6022 to contacts and send 'help' for information and queries.
- Mobile Banking App: Manage your credit card, report lost/damaged cards, and access other services through the Kotak Mobile Banking app.
- Net Banking: Access a range of services, including reporting lost cards and registering complaints, via Kotak's Net Banking portal.
- Branch Visit: Visit your nearest Kotak Mahindra Bank branch for in-person assistance with queries or to submit complaints.
- DigiSaathi Digital Payment Assistance: An RBI-backed initiative offering support for digital payment issues via toll-free numbers (14431 / 18008913333), WhatsApp (8928913333), or their website (digisaathi.info).
- Online Complaint Registration: Register your complaints online through the bank's website for faster resolution.
What Customer Care Can Help With
Kotak Mahindra Bank customer care can assist with a wide range of credit card and banking services.
- Reporting lost or stolen credit cards
- Reporting fraudulent or unauthorized transactions
- General banking and credit card inquiries
- Checking credit card balance and statements
- Requesting card replacement or re-dispatch
- Generating or resetting ATM/Debit Card PINs
- Managing credit card limits
- Resolving billing disputes and transaction issues
- Assistance with loan-related queries
- Grievance redressal for unresolved issues