IDBI Bank Customer Care
Toll-free numbers, email, WhatsApp support, and grievance redressal contacts.
Last updated6 July 2026Grievance Redressal
Grievance Redressal Officer - Phone: 022-6655-2133 - Email: gro.delhi@idbi.co.in
IDBI Bank offers comprehensive customer care services for credit card holders, providing support through various channels like phone, email, and postal mail for any queries or complaints.
Toll-Free Numbers
Contact these numbers for immediate assistance with your credit card queries.
| Number | For |
|---|---|
| 1800-425-7600 | 24x7 credit card queries |
| 022-4042-6013 | Alternate credit card queries |
Email Support
Send your credit card related questions or complaints to these email addresses.
| For | |
|---|---|
| idbicards@idbi.co.in | Credit card queries and complaints |
| nri@idbi.co.in | Overseas credit cardholders |
| membersupport@idbidelight.com | Reward points queries |
NRI / International Customer Care
Overseas credit cardholders can use these contact details for support.
| Country | Number | For |
|---|---|---|
| Overseas | +91 22 677 19100 | International credit cardholders |
Postal Address
For written correspondence, you can send your letters to the following addresses.
| Address | For |
|---|---|
| IDBI Bank Ltd. Customer Care Centre, 19th Floor, D Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005 | General queries and complaints |
Grievance Redressal
If your issue remains unresolved, escalate your complaint through these grievance channels.
Grievance Redressal Officer
| Name | Role | Phone | |
|---|---|---|---|
| Grievance Redressal Officer | 022-6655-2133 | gro.delhi@idbi.co.in | |
| Principal Nodal Officer | 022-6655-2143 | gro.delhi@idbi.co.in | |
| Principal Nodal Officer (Online Escalation) | pno@idbi.co.in |
- Grievance Redressal Officer: IDBI Bank Ltd., Credit Cards, RBG, 13th Floor, B Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005.
- Principal Nodal Officer: IDBI Bank Ltd. Customer Care Centre, 19th Floor, D Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005
Other Ways to Reach IDBI Bank
Explore additional ways to manage your credit card queries and complaints.
- Online Complaint Escalation Form: Submit your complaint online via the IDBI Bank Customer Escalation Form for CGRO, providing complaint number and details.
- Complaint Tracking: Track the status of your existing complaints online by providing the complaint type and reference number.
- Banking Ombudsman: If your issue remains unresolved after exhausting internal channels, you can contact the Banking Ombudsman for redressal.
- Branch Visit: Customers can visit any IDBI Bank branch to register their queries or complaints in person.
What Customer Care Can Help With
IDBI Bank customer care can assist with a range of credit card services.
- Addressing credit card queries
- Registering and escalating complaints
- Tracking complaint status
- Unblocking mistakenly blocked cards
- Assisting with reward points inquiries