ICICI Bank Customer Care
Toll-free numbers, email, WhatsApp support, and grievance redressal contacts.
Last updated6 July 2026Grievance Redressal
Mr. Subhendu Tripathy - Head of ICICI Phone Banking (Level 2)
ICICI Bank provides comprehensive customer support for credit cardholders through 24/7 city-specific helplines, dedicated email addresses, WhatsApp banking, and a structured multi-level grievance redressal system.
Toll-Free Numbers
Call these national helpline numbers for wealth, private, or corporate banking support.
| Number | For |
|---|---|
| 1800 103 8181 | Wealth / Private Banking |
| 1860 120 3399 | Wealth / Private Banking |
| 1860 120 6699 | Corporate / Business Banking |
Email Support
Send an email to these addresses to get your credit card queries or complaints resolved.
| For | |
|---|---|
| customer.care@icicibank.com | General credit card queries |
| usaccountmanager@icicibank.com | USA NRI account queries |
| sg.service@icicibank.com | Singapore NRI customer service |
| sg.complaints@icicibank.com | Singapore NRI complaints |
| customercare.ca@icicibank.com | Canada NRI customer care |
| europe@icicibank.com | Europe NRI customer care |
City-wise Numbers
Use these city-specific numbers for 24/7 credit card assistance across major Indian locations.
| City | Number | For |
|---|---|---|
| All India | 1860 120 7777 | General credit card helpline |
| Chennai | 044 33667777 | Local city helpline |
| Delhi | 011 33667777 | Local city helpline |
| Mumbai | 022 33667777 | Local city helpline |
| Kolkata | 033 33667777 | Local city helpline |
NRI / International Customer Care
International customers can contact ICICI Bank using these country-specific helpline numbers.
| Country | Number | For |
|---|---|---|
| Indian customers traveling overseas | +91-40-7140 3333 | Assistance while traveling abroad |
| USA | 1-646-827-8450 | NRI support in USA |
| Singapore | 8001012553 | NRI support in Singapore |
| Canada | 1-888-424-2422 | NRI support in Canada |
| Germany | 0800 00 42 424 | NRI support in Germany |
| Europe | 00-800-4433-2332 | NRI support in Europe |
| Europe | 00-800-0424-2448 | Alternative NRI support in Europe |
Postal Address
You can write to ICICI Bank at these official postal addresses in India.
| Address | For |
|---|---|
| ICICI Bank Limited, ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032 | Phone Banking Center (General queries) |
| ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400 051. | Corporate Office |
| ICICI Bank Tower, Near Chakli Circle, Old Padra Road, Vadodara 390007, Gujarat, India. | Registered Office |
| ICICI Bank Limited, Complaints department, 7th floor, ICICI Bank Towers, Financial District, Gachibowli Hyderabad-500032. | Complaints Department |
NRI / International Postal Address
International customers can write to ICICI Bank at these overseas branch locations.
| Country | Address | For |
|---|---|---|
| USA | ICICI Bank Limited, New York Branch, 575 Fifth Ave 26th Floor New York, NY 10017 USA | USA Branch Address |
| Singapore | Raffles Quay, ICICI Bank Limited, 6 Raffles Quay, Singapore – 048580 | Singapore Branch Address |
| Canada | ICICI Bank, Canada, P O Box 396 Don Mills, ON M3C 2S7 Canada | Canada Branch Address |
| Germany | Service Center, ICICI Bank, UK PLC Postfach 21 75 26414 Schortens | Germany Service Center Address |
Grievance Redressal
If your issue remains unresolved, escalate your complaint through the bank's grievance redressal officers.
Grievance Redressal Officer
| Name | Role | Phone | |
|---|---|---|---|
| Mr. Subhendu Tripathy | Head of ICICI Phone Banking (Level 2) | ||
| Mr. Vinayak M. More | Principal Nodal Officer (Level 3) | ||
| Mr. S. Roy | Credit Cards Head | 022-39337932 |
Other Ways to Reach ICICI Bank
Connect with ICICI Bank through alternative digital channels like SMS, WhatsApp, and virtual assistants.
- WhatsApp Banking (8640086400): 24/7 WhatsApp Banking (English)
- SMS Support: Send 'UNHAPPY' to 5676766 to receive a callback from a bank representative within 2 working days.
- iPal Virtual Assistant: Access the interactive virtual assistant 'iPal' on the official ICICI Bank website to resolve queries instantly.
- WhatsApp Banking (Hindi): Send 'Hi' to 9324953010 to access 24/7 WhatsApp banking services in Hindi.
- Online Grievance Form: Submit a Level 1 complaint online by selecting 'Credit Card' on the bank's grievance redressal portal.
What Customer Care Can Help With
ICICI Bank customer care can assist you with various credit card services and requests.
- Generating or activating credit card PINs
- Upgrading credit cards and requesting higher credit limits
- Instantly blocking or unblocking lost or stolen credit cards
- Checking credit card details, available limits, and payment due dates
- Resolving billing disputes and transaction complaints