HSBC Bank Customer Care
Toll-free numbers, email, WhatsApp support, and grievance redressal contacts.
Last updated6 July 2026Toll-Free Numbers
Email Support
Grievance Redressal
Ms. Soumya P Rajam - Nodal Officer
HSBC Bank offers various ways for customers to reach credit card support, including phone banking, internet banking, live chat, and secure messages. Both resident and non-resident customers have dedicated helplines for their queries and assistance.
Toll-Free Numbers
For residents within India, you can contact these toll-free numbers for various banking and credit card services.
| Number | For |
|---|---|
| 1800-266-3456 | HSBC Premier accountholders (24x7) |
| 1800-120-4722 | HSBC Premier accountholders (24x7) |
| 1800-267-3456 | HSBC Personal Banking & Credit Cards (6 am to 8 pm); also for lost/stolen cards |
| 1800-121-2208 | HSBC Personal Banking & Credit Cards (6 am to 8 pm); also for lost/stolen cards |
| 1800-274-3211 | HSBC Business Banking Customers (Mon-Fri 8am-7pm, Sat 8am-4pm) |
| 1800-419-5400 | General queries for Retail Banking customers |
| 1800-123-2979 | General queries for Retail Banking customers |
Email Support
You can reach HSBC Bank's customer care for specific queries via email.
| For | |
|---|---|
| nriservicesdubai@hsbc.com | HSBC UAE NRI services |
| cardsupport@hsbc.co.in | Credit card queries |
NRI / International Customer Care
Non-resident Indian customers can use these numbers for support, including country-specific toll-free options and direct lines to India.
| Country | Number | For |
|---|---|---|
| From India | 1800-2090100 | Toll-free support for Non-Resident Customers |
| From India | 1800-1212209 | Toll-free support for Non-Resident Customers |
| Canada | 1833-3863370 | Toll-free support |
| Hong Kong | 80-0938181 | Toll-free support |
| Indonesia | 0078030165151 | Toll-free support (Nikas) |
| Indonesia | 0018030165151 | Toll-free support (PTI) |
| United Kingdom | 08-000489157 | Toll-free support |
| Australia | 1800-953852 | Toll-free support |
| China | 1080-07142932 | Toll-free support (China South) |
| China | 1080-01402946 | Toll-free support (China North) |
| Austria | 08-00296718 | Toll-free support |
| Ireland | 1800-948637 | Toll-free support |
| France | 0800-904636 | Toll-free support |
| Denmark | 80-254085 | Toll-free support |
| Netherlands | 0800-0238310 | Toll-free support |
| Thailand | 1800-014029 | Toll-free support |
| Italy | 0800-582749 | Toll-free support |
| Germany | 0800-0800116 | Toll-free support |
| Singapore | 800-1014362 | Toll-free support |
| United Arab Emirates | 80001830251 | Toll-free support |
| Switzerland | 0800-894680 | Toll-free support |
| USA | 1833-9982278 | Toll-free support |
| HSBC Premier (International) | +91-80-71898001 | For residents abroad |
| HSBC Premier (International) | +91-40-65118001 | For residents abroad |
| HSBC Premier (International) | +91-22-71728001 | For residents abroad |
| HSBC Personal Banking and Credit Cards (International) | +91-40-61268002 | For residents abroad |
| HSBC Personal Banking and Credit Cards (International) | +91-80-71898002 | For residents abroad |
| HSBC Credit Cards (International) | +91-40-65118002 | For residents abroad |
| HSBC Credit Cards (International) | +91-22-71728002 | For residents abroad |
| HSBC Business Banking Customers (International) | +91-22-50166043 | For residents abroad |
| General Retail Banking queries (International) | +91-40-61268004 | For residents abroad |
| General Retail Banking queries (International) | +91-80-71898004 | For residents abroad |
| United Arab Emirates | +97143028575 | Local rates |
| United Arab Emirates | +9714 3028529 | Local rates |
| Calls to India from abroad | +91-40-6126-8007 | Local rates |
| Calls to India from abroad | +91-80-7189-8007 | Local rates |
| Calls to India from abroad | +91-22-71728007 | Local rates |
| Kuwait | +965 2223 0782 | Local rates |
| Kuwait | +965 2223 0727 | Local rates |
| For card activation | +91-40-7189 8003 | Non-toll free |
| For card activation | +91-80-7189 8003 | Non-toll free |
| For card activation | +91-40-71728003 | Non-toll free |
| For card activation | +91-22-71728003 | Non-toll free |
| Malaysia | 1800819823 | Toll-free support |
| Philippines | 180011102858 | Toll-free support |
| Oman | 80077610 | Toll-free support |
| Bahrain | 80006764 | Toll-free support |
| New Zealand | 0800420572 | Toll-free support |
| Qatar | 00800101031 | Toll-free support |
| Saudi Arabia | 8008501133 | Toll-free support |
Grievance Redressal
If you have a complaint that requires escalation, you can contact the regional Nodal Officers.
Nodal Officers
| Name | Region | Address |
|---|---|---|
| Ms. Soumya P Rajam | Andhra Pradesh | 6-3-1107 & 1108, Raj Bhavan Road, Somajiguda, Hyderabad – 500082 |
| Mr. Vivek Pal | Chandigarh | SCO 1, Sector 9-D, Chandigarh – 160017 |
| Mr. Sandeep Kumar Sharma | Delhi / Haryana / Uttar Pradesh | Birla Towers, 25 Barakhamba Road, New Delhi – 110001 |
| Ms. Barkha Mishra | Gujarat | Mardia Plaza, C G Road Ahmedabad – 380006 |
| Ms. Bavitha Kaveri | Karnataka | No – 7, M.G.Road Banglore Karnataka – 560001 |
| Ms. Suneeta Sudhakaramenon | Kerala | Pulikkal Estates. M G Road, (Near Medical Trust Hospital), Kochi – 682016 |
| Mr. Arijit Chakraborti | Maharashtra | 46B, Asha Mahal, Dr G Deshmukh Marg, Mumbai – 400026 |
| Mr. Ashish Misra | Rajasthan | 61-A, Sardar Patel Marg, C-Scheme, Jaipur – 302001 |
| Mr. Santosh Anand | Tamil Nadu | Rajalakshmi, No 5 & 7 Cathedral Road, Chennai – 600086 |
| Ms. Sheetal Mundle | West Bengal | 31, BBD BAG, Dalhousie Branch, Kolkata – 700001 |
Other Ways to Reach HSBC Bank
Beyond phone and email, HSBC Bank provides several other convenient channels for customer support.
- Internet Banking / Secure Message: Customers can request service or send secure messages through HSBC's official internet banking portal.
- Live Chat Support: Chat directly with a customer care executive on the official website during operational hours (Monday to Saturday, 8 AM to 8 PM, excluding public holidays).
- Mobile Banking App: Manage your account, check details, and update information using the HSBC mobile banking application.
- Branch Visit: Visit your nearest HSBC Bank branch for in-person assistance and service requests.
- Online Complaint Form: Register complaints by completing an online application form for resolution within 10 days.
What Customer Care Can Help With
HSBC customer care can assist with a wide range of credit card and banking-related services.
- Addressing credit card queries and complaints
- Reporting lost or stolen credit cards
- Blocking unauthorized transactions
- Activating new credit cards
- Checking credit card balance and transaction history
- Reporting incorrect or disputed transactions
- Changing billing address or contact details
- Registering general complaints
- Stopping cheques
Frequently Asked Questions
Clear, concise answers to help you understand this card better.