HDFC Bank Customer Care
Toll-free numbers, email, WhatsApp support, and grievance redressal contacts.
Last updated6 July 2026Toll-Free Numbers
Email Support
Grievance Redressal
Mr. Shanmugasundar R - Grievance Redressal Officer - Phone: 044-61084900 - Email: grievance.redressalcc@hdfcbank.com
Regular post
Manager, HDFC Bank Cards Division, PO BOX # 8654, Thiruvanmiyur PO, Chennai - 600 041
HDFC Bank offers comprehensive 24/7 customer support for credit cardholders through toll-free helplines, dedicated email services, and regional phone banking. Customers can also access specialized assistance for NRI accounts, grievance redressal, and digital channels like WhatsApp and chatbot support.
Toll-Free Numbers
You can reach HDFC Bank's 24/7 toll-free customer care numbers for general credit card queries and emergency services.
| Number | For |
|---|---|
| 1800 266 4332 | 24/7 credit card helpline |
| 1800 258 3838 | Complaint reporting (8 AM to 8 PM daily) |
| 1800 1600 | 24/7 toll-free customer care |
| 1800 2600 | 24/7 toll-free customer care |
| +91 22 61717606 | For exclusive cardholders (Diners Black & Infinia) |
Email Support
Send an email to these addresses to get assistance or report issues regarding your credit card.
| For | |
|---|---|
| customerservices.cards@hdfcbank.com | Credit card related queries |
| support@hdfcbank.com | Other banking related queries |
| LEA.Communication@hdfcbank.com | Investigation and law enforcement queries |
| grievance.redressalcc@hdfcbank.com | Grievance redressal escalation |
City-wise Numbers
For immediate assistance with reporting lost, stolen, or misused credit cards, you can call these city-specific numbers.
| City | Number | For |
|---|---|---|
| Delhi | 011 61606161 | 24/7 loss, theft, or misuse reporting |
| Chandigarh | 0172 6160616 | 24/7 loss, theft, or misuse reporting |
| Bangalore | 080 61606161 | 24/7 loss, theft, or misuse reporting |
| Ahmedabad | 079 61606161 | 24/7 loss, theft, or misuse reporting |
| Lucknow | 0522 6160616 | 24/7 loss, theft, or misuse reporting |
| Hyderabad | 040 61606161 | 24/7 loss, theft, or misuse reporting |
| Chennai | 044 61606161 | 24/7 loss, theft, or misuse reporting |
| Cochin | 0484 6160616 | 24/7 loss, theft, or misuse reporting |
| Jaipur | 0141 6160616 | 24/7 loss, theft, or misuse reporting |
| Indore | 0731 6160616 | 24/7 loss, theft, or misuse reporting |
| Mumbai | 022 61606161 | 24/7 loss, theft, or misuse reporting |
| Kolkata | 033 61606161 | 24/7 loss, theft, or misuse reporting |
| Pune | 020 61606161 | 24/7 loss, theft, or misuse reporting |
NRI / International Customer Care
NRI customers can contact these dedicated international numbers for account queries and opening assistance.
| Country | Number | For |
|---|---|---|
| Canada | 855-999-6061 | Existing NRI account holder queries |
| USA | 855-999-6061 | Existing NRI account holder queries |
| Kenya | 0-800-721-740 | Existing NRI account holder queries |
| Singapore | 800-101-2850 | Existing NRI account holder queries |
| Other countries | 91-2267606161 | Existing NRI account holder queries |
| USA | 855-207-8106 | NRI account opening assistance |
| UK | 800-756-2993 | NRI account opening assistance |
| Singapore | 800-101-2798 | NRI account opening assistance |
| Canada | 855-846-3731 | NRI account opening assistance |
| Travelling Abroad | +91 22 61606160 | For customers travelling abroad |
Postal Address
If you prefer offline communication, you can write to the bank's cards division at these postal addresses.
| Address | For |
|---|---|
| Manager, HDFC Bank Cards Division, PO BOX # 8654, Thiruvanmiyur PO, Chennai - 600 041 | Regular post |
| Manager, HDFC Bank Cards Division, 8, Lattice Bridge Road, Thiruvanmiyur, Chennai - 600 041 | Courier delivery |
NRI / International Postal Address
International customers can send physical mail to these dedicated overseas mailbox addresses.
| Country | Address | For |
|---|---|---|
| USA | HDFC Bank Ltd-NRI Customer Services, Bom/Usa/1210690/HDFC Bank, Spring, P.O. Box 688, Buffalo, Ny 14240-0688, U.S.A. | Mailbox service in USA |
| USA | Name: HDFC BANK LIMITED, Address Line1: 182-21 150th Avenue Address Line2: BOM 18214 City: Springfield Gardens State: NY Zip Code: 11413 Email: ALL_India_SnS@aramex.com | Aramex P.O. Box in USA |
| UAE | HDFC Bank Representative Office, 104, Jumaal Majid Commercial Building, Opposite Bur Juman Centre, Trade Centre Road, P.O. Box No. 64546, Dubai, UAE | Mailbox service in UAE |
| UAE | Name: HDFC BANK LIMITED Address Line1: Aramex Building ,184 Airport Road, Umm Ramool, POBOX 35962, Address Line2: BOM 18214, City: Dubai, State: Zip Code: 0, Email: ALL_India_SnS@aramex.com | Aramex P.O. Box in UAE |
| Canada | HDFC Bank Ltd – NRI Customer Services, Maa/Bom/1210689/Can, P.O. Box 59298, RPO Westwood Mall, Mississauga on L4T 4J1, Canada | Mailbox service in Canada |
| Canada | Name: HDFC BANK LIMITED, Address Line1: 5810 Ambler Drive, Unit 14 Address Line2: BOM 18214 City: Mississauga State: Ontario Zip Code: L4W4J5 Email: ALL_India_SnS@aramex.com | Aramex P.O. Box in Canada |
| Australia | Quantium Solutions (Australia) Pty Ltd., P.O. Box 5151, Minto NSW 2566, Australia. | Mailbox service in Australia |
| Australia | Name: HDFC BANK LIMITED, Address Line1: AIC 56a Anzac St Address Line2: BOM 18214 City: Chullora State: NSW Zip Code: 2190 Email: ALL_India_SnS@aramex.com | Aramex P.O. Box in Australia |
| Germany | HDFC Bank Ltd – NRI Customer Services, C/O Spring, Cgn/Bom/120690/De1, Postfach 920109, 51151 Koln. | Mailbox service in Germany |
| Germany | Name: HDFC Bank Limited Address Line1: Sovereign AIC Robert Koch Strasse 50, Geb. H Address Line2: BOM 18214 City: Mainz State: Hessen Zip Code: 55129 Email: ALL_India_SnS@aramex.com | Aramex P.O. Box in Germany |
| UK | HDFC Bank Ltd – NRI Customer Services, Mmaa/Bom/1210690/ Uk, Po Box 66 Hounslow, Tw59rt, United Kingdom | Mailbox service in UK |
| UK | Name: HDFC Bank Limited Address Line1: Aramex UK SNS Unit 9 Skyport Drive Address Line2: BOM 18214 City: West Drayton State: Harmondsworth Zip code: UB7 0LB Email Us: ALL_India_SnS@aramex.com | Aramex P.O. Box in UK |
| Singapore | HDFC Bank Ltd – NRI Customer Services, MAA/BOM/1210690/SIN, Changi Airfreight Centre, P.O. BOX 955, Singapore 918116, Singapore | Mailbox service in Singapore |
| Singapore | Name: HDFC BANK LIMITED, Address Line1: AIC Department at 3 Changi South Street 1, #01-01 Address Line2: BOM 18214 City: Singapore State: Singapore Zip Code: 486795 Email: ALL_India_SnS@aramex.com | Aramex P.O. Box in Singapore |
| Japan | Name: HDFC BANK LIMITED, Address Line1: AIC X Frontier West 5F, 3-2-9, Shinsuna Address Line2: BOM 18214 City: Koto-ku State: Tokyo Zip Code: 136-8651 Email Us: ALL_India_SnS@aramex.com | Aramex P.O. Box in Japan |
Grievance Redressal
If your concerns are not resolved through regular channels, you can escalate them to the Grievance Redressal Officer or regional Nodal Officers.
Grievance Redressal Officer
| Name | Role | Phone | |
|---|---|---|---|
| Mr. Shanmugasundar R | Grievance Redressal Officer | 044-61084900 | grievance.redressalcc@hdfcbank.com |
- Mr. Shanmugasundar R: HDFC Bank Cards Division, 8, Lattice Bridge Road, Thiruvanmiyur, Chennai 600041.
Nodal Officers
| Name | Region | Address |
|---|---|---|
| Ramadoss Ramaswamy | Andhra Pradesh and Telangana | HDFC Bank Ltd, 8th Floor, HDFC Bank House, Road No.1, Banjara Hills, Hyderabad – 500 034 |
| Shikha Jacob | Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura; Bihar; Jharkhand; Odisha; West Bengal and Sikkim | HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata – 700 001 |
| Vikas Vijayvergiya | Chattisgarh; Madhya Pradesh | HDFC Bank Ltd, 179, M P Nagar, Zone-II, Near Hotel Lake Princes, Bhopal – 462011 (M.P.) |
| Sameer Tiwari | North, North-West, West, South-West, New Delhi and South districts of Delhi; North-East, Central, Shahdara, East and South-East districts of Delhi | HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002 |
| Alpa Kothari | Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu | HDFC Bank House, Opp. Navrangpura Jain Temple, Navrangpura, Ahmedabad – 380 009 |
| Manish Anand | Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh; Jammu and Kashmir | HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002 |
| Ashok Puri | Himachal Pradesh, Punjab, Union Territory of Chandigarh and 3 – Districts of Haryana – Panchkula, Ambala and Yamuna Nagar | HDFC Bank Ltd, Bank House, Plot No – 28, Industrial Area, Phase I, Chandigarh. Area Pin Code: 160002 |
| Anil Varughese | Karnataka | HDFC Bank Ltd, First floor, 103/31, 26th Main Road, 4th T Block, Jayanagar, Near SSMRV College, Bangalore – 560041 |
| Jitheesh Janardhanan | Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region) | HDFC Bank Ltd. Cordial Residency Towers, Opposite Kurups Lane, Sasthamangalam, Thiruvananthapuram – 695010 |
| Ravi Mukherjee | Districts of Mumbai, Mumbai Suburban and Thane | HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013 |
| Punam Naik | Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and Goa | HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013 |
| Parul Sharma | Rajasthan | HDFC Bank Ltd, A-8 Hanuman Nagar (A), Jaipur – 302021 Rajasthan |
| Sundar Krishnamoorthy | Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands | HDFC Bank Ltd., Prince Kushal Towers, First Floor, A Wing, 96, Anna Salai, Chennai – 600002. |
| Basant Kumar | Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar); Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow Area Pin Code: 226001 |
Other Ways to Reach HDFC Bank
HDFC Bank also offers several digital and online channels to manage your credit card and resolve disputes.
- WhatsApp Banking (7065970659): Check outstanding balance, reward points, and available credit limit
- HDFC Chatbot EVA: An interactive chatbot available on HDFC's official website to assist with credit card summaries, management, blocking, upgrades, and limit increments.
- HDFC Contact Us Page: An online portal on the official website where customers can submit queries, complaints, or feedback regarding credit cards.
- Online Dispute Form: A dedicated digital form to report and resolve transaction disputes directly with the customer care team.
- Online Complaint Form: An online form to file complaints directly with regional nodal officers for unresolved grievances.
What Customer Care Can Help With
HDFC Bank's customer care team can assist you with a wide range of credit card services.
- Blocking lost or stolen credit cards
- Reporting unauthorized or fraudulent transactions
- Disputing incorrect or failed transactions
- Generating or resetting credit card PINs
- Setting up, modifying, or cancelling autopay
- Enquiring about credit, cash, and available limits
- Enabling domestic and international transactions
- Requesting credit card statements or e-statements
- Guiding reward points earning and redemption
Frequently Asked Questions
Clear, concise answers to help you understand this card better.