Federal Bank Customer Care
Toll-free numbers, email, WhatsApp support, and grievance redressal contacts.
Last updated6 July 2026Grievance Redressal
Nikhil A - Associate Vice President, Nodal Officer - Phone: 0484-2866511 - Email: creditcardescalation@federalbank.co.in
Federal Bank credit card customers can connect with support 24/7 via toll-free numbers to resolve issues related to billing, card blocking, transactions, and reward points.
Toll-Free Numbers
Customers across India can use these toll-free numbers for various banking services.
| Number | For |
|---|---|
| 1800-425-1199 | Pan-India general banking services and first level complaints |
| 1800-420-1199 | Pan-India general banking services and first level complaints |
| 1800-210-9111 | OneCard credit card queries and grievances |
| 0484–6754111 | Complaints for credit card mis-selling and recovery practices |
| 1800-296-1199 | Scapia Federal and Federal Fi Credit Card services |
Email Support
Reach out via email for general inquiries or specific internet banking support.
| For | |
|---|---|
| contact@federalbank.co.in | General banking inquiries and feedback |
| fednetinfo@federalbank.co.in | FedNet Internet Banking support |
| ccsalessupport@federalbank.co.in | Complaints for credit card mis-selling and recovery practices |
| help@getonecard.app | OneCard credit card queries and grievances |
| scapiafederalcards@federalbank.co.in | Scapia Federal Credit Card service issues |
| creditcards@federalbank.co.in | First level credit card complaints |
| creditcardescalation@federalbank.co.in | Escalation to Nodal Officer for credit card complaints |
| support@federalbank.co.in | Escalation to Principal Nodal Officer for credit card complaints |
| federalficards@federalbank.co.in | Federal Fi Credit Card services |
NRI / International Customer Care
Customers calling from outside India can use these numbers for banking assistance.
| Country | Number | For |
|---|---|---|
| Outside India | 0484-2630994 | General banking assistance from abroad |
| Outside India | 0484-2630995 | General banking assistance from abroad |
| Outside India | 080-61991199 | General banking assistance from abroad |
Grievance Redressal
Federal Bank provides a structured framework for addressing credit card complaints and escalations.
Nodal Officers
| Name | Region | Address |
|---|---|---|
| Nikhil A | Kerala | The Federal Bank Ltd., 2nd Floor, Municipal Building, Aluva, Ernakulam, Kerala, India – 683101 |
| Biju K | Kerala | The Federal Bank Ltd., Federal Towers, Aluva, Ernakulam, Kerala, India – 683101 |
| Chandigarh | Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017 |
Other Ways to Reach Federal Bank
Explore additional ways to connect with Federal Bank for support and grievance redressal.
- Branch Support: Customers can visit any Federal Bank branch for assistance with registering complaints and guidance on the resolution process.
- Online Grievance Form: Submit complaints conveniently using the Customer Grievance Form available on the Bank’s official website.
- RBI Ombudsman Online Portal: For unresolved complaints after exhausting the bank's internal mechanism, customers can submit their grievance through the RBI’s official portal.
What Customer Care Can Help With
The Contact Centre offers a wide range of services to assist customers with their banking needs.
- Assistance with credit card statements, fees, and reward programs
- Clarification on credit card billing cycles and payment due dates
- Support for declined credit card transactions and security reasons
- Guidance on safe credit card usage and fraud identification
- Blocking of lost or stolen ATM and debit cards
- Support for digital banking platforms like FedNet and mobile banking
- Information on various banking products and services
- Resolution of transaction complaints (ATM, NEFT/RTGS, mobile banking)
- Checking the status of credit card applications
- Assistance for international credit card usage and foreign currency fees