Bank of India Customer Care
Toll-free numbers, email, WhatsApp support, and grievance redressal contacts.
Last updated6 July 2026Toll-Free Numbers
Email Support
WhatsApp Banking
Grievance Redressal
Shri Narendra Kumar - Nodal Officer - Phone: 06546-272482 - Email: ZO.Hazaribagh@bankofindia.co.in
Bank of India credit card holders can reach customer care through various channels, including toll-free numbers, a tolled number, email, and WhatsApp for queries and complaints.
Toll-Free Numbers
Contact these toll-free numbers for general inquiries or to report a lost or stolen card.
| Number | For |
|---|---|
| 1800 220 229 | General inquiries and complaints |
| 1800 103 1906 | General inquiries and complaints |
| 1800 220 088 | Report lost or stolen credit card (24/7 hotlisting) |
Email Support
Send your credit card queries or complaints to these email addresses.
| For | |
|---|---|
| cgro.boi@bankofindia.bank.in | Head office credit card queries and complaints |
| FEBO.NRI@bankofindia.bank.in | NRI customer care |
| bankofindiaantwerp@skynet.be | Belgium branch inquiries |
| Boi.ANTWERP@bankofindia.bank.in | Belgium branch inquiries |
| boi.dubai@bankofindia.bank.in | Dubai branch inquiries |
| boi.paris@wanadoo.fr | France branch inquiries |
| boi.paris@bankofindia.bank.in | France branch inquiries |
| boi.jakarta@bankofindia.bank.in | Indonesia branch inquiries |
| boitok@gol.com | Japan Tokyo branch inquiries |
| boi.tokyo@bankofindia.bank.in | Japan Tokyo branch inquiries |
| boi.osaka@bankofindia.bank.in | Japan Osaka branch inquiries |
| cekenya@boikenya.com | Kenya branch inquiries |
| BOI.NZ@bankofindia.bank.in | New Zealand branch inquiries |
| boi.hcmvnm@bankofindia.bank.in | SOCIALIST REPUBLIC OF VIETNAM branch inquiries |
| Boi.Singapore@bankofindia.bank.in | Singapore branch inquiries |
| BoiNy@bankofindia.bank.in | United States branch inquiries |
| londonbranch@bankofindia.uk.com | UK branch inquiries |
| boi.hk@bankofindia.bank.in | Hong Kong branch inquiries |
| BOI.Tanzania@bankofindia.bank.in | Tanzania branch inquiries |
| Boi.uganda@bankofindia.bank.in | Uganda branch inquiries |
| Giftcity.IBU@bankofindia.bank.in | India IBU GIFT CITY inquiries |
City-wise Numbers
Reach out to these numbers for specific city-based or head office assistance.
| City | Number | For |
|---|---|---|
| Mumbai (Tolled) | (022) - 40919191 | General inquiries and complaints |
| Mumbai (Head Office) | 022-66684444 | Head office phone number |
NRI / International Customer Care
NRI and international customers can use these contact details for support from various global locations.
| Country | Number | For |
|---|---|---|
| NRI Customer Care (India) | +917969241100 | Existing NRI account holders |
| Belgium | 00-32-3201-8880 | Manager contact |
| Belgium | 00-32-3201-8881 | Manager contact |
| Belgium | 00-32-3201-8882 | Manager contact |
| Belgium | 00-32-3201-8883 | Manager contact |
| Belgium | 00-32-3201-8884 | Manager contact |
| Dubai | +971 43 273437 | General inquiries |
| Dubai | +971 43 527292 | General inquiries |
| France | 00331-4266-6049 | Manager contact |
| France | 00331-4266-4997 | Manager contact |
| France | 00331-4266-6047 | Manager contact |
| France | 00331-4266-6048 | Manager contact |
| Indonesia | +62-21-3141780 | General inquiries |
| Japan (Tokyo) | 0081-3-3212 0911 | General inquiries |
| Japan (Tokyo) | 0081-3-3212 3424 | General inquiries |
| Japan (Osaka) | 0081-6-6261 4035 | General inquiries |
| Kenya | 00254-20-2222542 | General inquiries |
| New Zealand | +64 9 9265713 | General inquiries |
| SOCIALIST REPUBLIC OF VIETNAM | +84 838246340 | General inquiries |
| Singapore | 0065 65894049 | General inquiries |
| United States | 001212-753-6100 | General inquiries |
| UK | 0044-20-7965 2500 | General inquiries |
| UK | 0044-20-7965 2403 | General inquiries |
| UK | 0044-20-7965 2404 | General inquiries |
| Hong Kong | 852-25240186 | General inquiries |
| Tanzania | +255 222135362 | MD contact |
| Uganda | 00256 313400437 | General inquiries |
| India (IBU GIFT CITY) | +91-79-69082700 | International Banking Unit inquiries |
Grievance Redressal
For escalating complaints, contact these Nodal Officers or RBI Integrated Ombudsmen.
Nodal Officers
| Name | Region | Address |
|---|---|---|
| Shri Narendra Kumar | Hazaribagh (FGMO-Ranchi); Hazaribagh (FGMO-Ranchi) | |
| Shri Rinchen O. Bhutia | Howrah (FGMO-Kolkata); Howrah (FGMO-Kolkata) | |
| Shri Tarini Charan Sahu | Hubballi-Dharwad (FGMO-Hyderabad); Hubballi-Dharwad (FGMO-Hyderabad) | |
| Shri Kumar Rajesh | Indore (FGMO-Bhopal); Indore (FGMO-Bhopal) | |
| Shri Ramesh Kumar | Jabalpur (FGMO-Bhopal); Jabalpur (FGMO-Bhopal) | |
| Shri Rajesh Kumar Singh | Jaipur (FGMO-New Delhi); Jaipur (FGMO-New Delhi); Jaipur (FGMO-New Delhi) | |
| Shri Pankaj Kumar Mishra | Jamshedpur (FGMO-Ranchi); Jamshedpur (FGMO-Ranchi) | |
| Shri Deo Sharan | Jodhpur (FGMO-New Delhi); Jodhpur (FGMO-New Delhi) | |
| Shri Ranvir Singh | Kanpur (FGMO-Lucknow); Kanpur | |
| Shri Amit Kumar Pal | Keonjhar (FGMO-Bhubaneswar); Keonjhar (FGMO-Bhubaneswar) | |
| Shri Biswa Ranjan Mishra | Khandwa (FGMO-Bhopal); Khandwa (FGMO-Bhopal) | |
| Shri Punit Awadh Dwivedi | Kolhapur (FGMO-Pune); Kolhapur (FGMO-Pune) | |
| Shri Manish Kumar Phulre | Kolkata (FGMO-Kolkata); Kolkata | |
| Shri Narendra Kumar Das | Lucknow (FGMO-Lucknow); Lucknow (FGMO-Lucknow) | |
| Shri Vaibhav Anand | Ludhiana (FGMO-Chandigarh); Ludhiana (FGMO-Chandigarh) | |
| Shri Kishore Kumar | Madurai (FGMO-Chennai); Madurai (FGMO-Chennai) | |
| Shri Amit Ranjan Singh | Mumbai North (FGMO-Mumbai); Mumbai North (FGMO-Mumbai) | |
| Shri Madhukar | Mumbai South (FGMO-Mumbai); Mumbai South (FGMO-Mumbai); Mumbai BO 1 | |
| Shri Sailendra Prasad | Muzaffarpur (FGMO-Patna); Muzaffarpur (FGMO-Patna) | |
| Shri Jai Narain Gheesa Lal | Nagpur (FGMO-Pune); Nagpur (FGMO-Pune); Nagpur (FGMO-Pune) | |
| Shri Sanjay Kumar Sinha | Nasik (FGMO-Pune); Nasik (FGMO-Pune) | |
| Shri Shashi Kant Sadabhartia | Navi Mumbai (FGMO-Mumbai); Navi Mumbai (FGMO-Mumbai); Navi Mumbai (FGMO-Mumbai) | |
| Shri Amit Singh | New Delhi (FGMO-New Delhi); New Delhi (FGMO-New Delhi); Delhi BO 1 | |
| Shri Om Prakash Choudhary | Patna (FGMO-Patna); Patna (FGMO-Patna); Patna | |
| Shri Sanjay Shankar Kadam | Pune (FGMO-Pune); Pune (FGMO-Pune); Pune (FGMO-Pune) | |
| Ms. Dipanwita Sahani | Raigad (FGMO-Mumbai); Raigad (FGMO-Mumbai) | |
| Shri Subhrat Kumar Behera | Ahmedabad; Ahmedabad | |
| Smt Anita Ramesh Nair | Bengaluru; Bengaluru | |
| Shri Bikash R Patnaik | Bhopal; Bhopal | |
| Shri Bijoy Kumar Malik | Bhubaneswar; Bhubaneswar | |
| Shri Rajesh Ranjan | Chandigarh; Chandigarh | |
| Shri Vivek Tiwari | Dehradun; Dehradun | |
| Shri Mohan Morethi | Chennai; Chennai | |
| Shri Mukesh Kumar | Telangana; Telangana | |
| Shri Vinaya Kumar Singh | Guwahati | |
| Shri Rajesh Kumar Bains | Jaipur; Jaipur | |
| Shri Sanjeev Kumar Singh | Jammu; Jammu; Jammu; Ranchi; Ranchi | |
| Shri Pradeep Ranjan Paul | Kerala; Kerala | |
| Mumbai BO 2 | ||
| Smt Gayatri Kampa | Raipur |
Other Ways to Reach Bank of India
Explore additional ways to connect with Bank of India for credit card services.
- WhatsApp Banking (+91 7997987601): General enquiries, account information, service requests
- Branch Visit: Visit your nearest Bank of India branch for credit card related queries and assistance.
- Grievance Tracking Portal: Track the status of your submitted complaints online using your grievance reference number at https://www.bankofindia.co.in/forms/GrievanceTrack.
- NetBanking: Manage your credit card, generate/reset PIN, and pay bills through Bank of India's NetBanking service.
- Mobile Banking App: Access credit card services, generate/reset PIN, and pay bills via the BOI Mobile Banking app.
- Bank of India ATM: Generate or reset your credit card PIN at any Bank of India ATM using the 'PIN Generation' option.
- RBI Integrated Banking Ombudsman: Escalate unresolved complaints to the RBI Integrated Banking Ombudsman if not resolved within 30 days.
What Customer Care Can Help With
Bank of India customer care can assist with a wide range of credit card services.
- Blocking lost or stolen cards
- PIN generation and reset
- Billing and statement queries
- Transaction disputes
- Card activation
- Reward points inquiries
- General credit card inquiries
- Complaint resolution
Frequently Asked Questions
Clear, concise answers to help you understand this card better.