Axis Bank Customer Care
Toll-free numbers, email, WhatsApp support, and grievance redressal contacts.
Last updated6 July 2026Toll-Free Numbers
Email Support
Grievance Redressal
Nodal Officer - Nodal Officer - Phone: 8061865200 - Email: nodal.officer@axisbank.com
Corporate Office
Axis Bank ltd., ‘Axis House’, C-2, Wadia International Centre, Pandurang, Budhkar Marg, Worli, Mumbai- 400 025
Axis Bank provides comprehensive customer support for credit card users through 24/7 emergency hotlines, domestic toll-free numbers, dedicated international lines, and a structured grievance escalation process.
Toll-Free Numbers
Contact these numbers for general credit card inquiries, service requests, or emergency card blocking.
| Number | For |
|---|---|
| 1860-419-5555 | General inquiries and retail phone banking |
| 1860-500-5555 | General inquiries and retail phone banking |
| 1800-233-4526 | Alternate toll-free for card services |
| +91-22-67987700 | 24/7 emergency card loss or theft reporting |
| +91 40 67174100 | International customer care helpline |
Email Support
You can reach out to Axis Bank's grievance team via these official email addresses.
| For | |
|---|---|
| nodal.officer@axisbank.com | Level 2 grievance redressal escalation |
| pno@axisbank.com | Level 3 principal nodal officer escalation |
NRI / International Customer Care
For customers residing abroad, Axis Bank offers dedicated international toll-free numbers.
| Country | Number | For |
|---|---|---|
| USA | 1855-205-5577 | Toll-free NRI phone banking |
| UK | 0808-178-5040 | Toll-free NRI phone banking |
| Singapore | 800-1206-355 | Toll-free NRI phone banking |
| Canada | 1855-436-0726 | Toll-free NRI phone banking |
| Australia | 1800-153-861 | Toll-free NRI phone banking |
| UAE | 8000-3570-3218 | Toll-free NRI phone banking |
| Saudi Arabia | 800-850-0000 | Toll-free NRI phone banking |
| Qatar | 00-800-100-348 | Toll-free NRI phone banking |
Postal Address
You can send written queries, documents, or official correspondence to these postal addresses.
| Address | For |
|---|---|
| Axis Bank ltd., ‘Axis House’, C-2, Wadia International Centre, Pandurang, Budhkar Marg, Worli, Mumbai- 400 025 | Corporate Office |
| Axis Bank Ltd., ‘Trishul’, 3rd Floor, Opp. Samartheshwar Temple, Near Law Garden, Ellisbridge, Ahmedabad- 380 0006 | Registered Office |
| M/S Karvy Computershare Private Ltd. Unit: Axis Bank ltd. Karvy selenium tower B, Plot 31-32, Gachibowli, Finance District, Nanakramguda, Hyderabad- 500 032 | Registrar and Transfer Agent |
| Axis Bank Limited, Axis House, C-2 Wadia International Centre, Pandurang Budhkar Mar, Worli- Mumbai- 400 025 | Company Secretary Office |
Grievance Redressal
If your concerns are not resolved through standard customer care, you can escalate them to these nodal officers.
Grievance Redressal Officer
| Name | Role | Phone | |
|---|---|---|---|
| Nodal Officer | Nodal Officer | 8061865200 | nodal.officer@axisbank.com |
| Principal Nodal Officer | Principal Nodal Officer | 8061865200 | pno@axisbank.com |
Nodal Officers
| Name | Region | Address |
|---|---|---|
| Mr. Ankur Agarwal | Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu | Axis Bank Ltd. 3rd floor, Shivalik – IshaanNr. C N Vidyalaya, Ambawadi, Ahmedabad 380006 |
| Mr. T V R Prasad | Karnataka | Axis Bank Ltd., No 8, Nitesh Times Square, 2nd Floor, M G Road, Opp to Adiga’s Hotel, Bangalore 560001 |
| Mr. D B Kiran | Madhya Pradesh | Axis Bank Ltd. Bhopal Circle Office, “The Infinity”, 2nd Floor, M.P Nagar, Zone II, Bhopal- 462011 (Madhya Pradesh) |
| Mr. Satya Bhusan Rout | Odisha | Axis Bank Ltd, Circle Office, Parthasarathi Complex, First Floor, Holding No-2766, Ward No-36, Sachivalaya Marg Road, G.P.O, Bhubaneswar – 751001 |
| Mr. Gurmeet Singh Bhatia | Himachal Pradesh, Punjab, Union Territory of Chandigarh and 3 – Districts of Haryana – Panchkula, Ambala and Yamuna Nagar | Axis Bank Ltd. Plot 149, 1st Floor, Industrial Area Phase-1, Chandigarh, PIN CODE – 160002 |
| Mr. P. Devarajan | Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands | Axis Bank Ltd., Chennai Circle Office, II Floor, No.3, Club House Road, Chennai-600002 |
| Mr. Varun Sarin | Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Axis Bank Ltd. Dehradun Circle Office, 2nd floor, NCR Plaza, New Cantt. Road, Hathibarkala Dehradun, Uttarakhand 248001 |
| Mr. Sandeep Dam | North, North – West, West, South – West, New Delhi and South districts of Delhi; North – East, Central, Shahdara, East and South – East districts of Delhi | Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector128, Noida, UP – 201304 |
| Mr. Sandeep Dam | Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector128, Noida, UP- 201304 |
| Mr. Chanchal Bhattacharya | Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura | Axis Bank Ltd. Circle Office, Chibber House 3rd floor.G.S.Road. Guwahati-781005 |
| Mr. Kota Bhaskara Rao | Andhra Pradesh and Telangana | Axis Bank Ltd., Hyderabad Circle Office, Abhinandan Towers, 6-3-249/3, Road No , Banjara Hills, Hyderabad – 500034 |
| Mr. Prasanta Roy Chowdhury | Rajasthan | Axis Bank Ltd. Circle Office, B-115, 1st Floor, Shanti Tower, Hawa Sadak, Civil Lines, Jaipur – 302006 |
| Mr. Satvinder Singh Sandhu | Jammu and Kashmir | Axis Bank Ltd. S.C.O. 390, Sector 20, Urban Estate, Panchkula – 134 112 |
| Mr. Amit Agnihotri | Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Axis Bank Ltd., Circle Office, 1st Floor, UPRNSS Building, G4/5-B, Sector 4, Gomti Nagar Extension, Near CMS School. Lucknow – 226 010 |
| Mr. Ajit Kumar Tripathy | West Bengal and Sikkim | Axis Bank Ltd. 5 Shakespeare Sarani, Kolkata Circle Office, Kolkata – 700071 |
| Mr. A V S Sarma | Districts of Mumbai, Mumbai Suburban and Thane; Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and Goa | Axis Bank Ltd, 3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071 |
| Mr. Abhay Kumar Deepak | Bihar; Jharkhand | Axis Bank Ltd. Circle Office, 2nd Floor, Plot No. 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013 |
| Mr. Byomaranjana Panda | Chattisgarh | Axis Bank Ltd. Raipur Circle Office 2nd floor, Simran Tower, Jeevan Bima Marg, Raipur, Chattisgarh – 492 001 |
| Mr. Renny Jose | Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (only Mahe Region). | Axis Bank Ltd. Circle Office, 5th Floor, Chicago Plaza, Rajajai Road, Kochi – 682 035, Kerala |
Other Ways to Reach Axis Bank
Axis Bank also offers several digital and automated channels for quick self-service and support.
- SMS Banking: Send SMS with dedicated keywords to 56161600 or +918691000002 from your registered mobile number to check balances, activate cards, or request e-statements.
- Axis AHA Virtual Assistant: Interact with the bank's virtual assistant on the official website or mobile app for instant automated support and live chat options.
- Net Banking & Mobile App Support: Access your account securely to block cards, raise service requests, view statements, and send secure messages.
What Customer Care Can Help With
Axis Bank's customer care team is equipped to assist you with a variety of credit card services.
- Blocking lost or stolen credit cards instantly
- Generating and resetting credit card PINs
- Upgrading credit cards and increasing credit limits
- Checking account balances and available credit limits
- Reviewing reward points summaries and payment due dates
- Converting credit card purchases into EMIs
- Resolving billing disputes and transaction queries
Frequently Asked Questions
Clear, concise answers to help you understand this card better.