Bank of Baroda Reloadable Card Virtual Variant – Benefits, Fees & Eligibility

Introduction

The Baroda Reloadable Card Virtual Variant, issued by Bank of Baroda, is a prepaid virtual card designed as a convenient substitute for cash, primarily for e-commerce and online transactions. It offers instant activation and the flexibility of multiple reloads, making it suitable for managing online spending with the added security of transaction alerts.

Fees

• Issuance Fee: Nil
• Annual Maintenance Fee: Nil
• Reload Fee: Nil
• Replacement Card Fee: Nil (postage extra)
• Revalidation Charges: Nil
• ATM Withdrawal Fee: Not applicable (cash withdrawal at ATM is not allowed)
• ATM Balance Enquiry Fee: Not applicable (cash withdrawal at ATM is not allowed)
• Note: All charges are exclusive of GST and are subject to change at the discretion of the Bank.

Card Eligibility Criteria

• Purchaser Eligibility: The card can be purchased by both Bank of Baroda account holders and non-Bank of Baroda customers.
• Account Eligibility: All KYC compliant operational Savings and Current accounts are eligible for purchasing the card.
• Multiple Card Issuance:
  • For accounts with multiple holders, multiple cards can be issued, with one card per account holder for retail customers.
  • For corporate customers, there is no limit on the number of cards per account, provided the Full KYC of the beneficiary/cardholder is provided.
• Mandatory Details: Card Purchaser and Beneficiary details are mandatory for issuance.

Card Review

The Baroda Reloadable Card Virtual Variant is an excellent option for individuals seeking a secure and convenient way to manage online payments without linking directly to their bank account. Its virtual nature and instant activation make it ideal for immediate online use. The absence of various fees (issuance, annual, reload, replacement, revalidation) significantly enhances its value proposition. However, its limitation to online transactions only, with no ATM or POS functionality, means it cannot serve as a complete replacement for a physical card or cash. It is best suited for those who frequently shop online and wish to control their spending or for non-Bank of Baroda customers looking for a prepaid solution.

Pros

• Virtual variant for immediate online use.
• Instant activation.
• Multiple reloads allowed.
• No issuance, annual maintenance, reload, replacement, or revalidation fees.
• Transaction alerts for all transactions.
• 24x7 customer care and self-service portal access.
• Available to both Bank of Baroda account holders and non-customers.
• Easy balance check and transaction history viewing online.

Cons

• No physical card provided.
• Cannot be used for cash withdrawals at ATMs or over the counter.
• Not usable at Point of Sale (POS) terminals.
• Restricted to e-commerce/online platforms only.
• Issued only in Indian Rupees (INR) and usable only in India.
• No balance transfer from one card to another is permissible.
• Maximum balance limit of Rs. 1,00,000 at any point in time.

Important Product Details

• Card Type: Prepaid Virtual Card.
• Currency: Issued in Indian Rupees (INR) only.
• Usage: Usable exclusively at e-commerce/online platforms in India.
• Minimum Load Amount: Rs. 100.
• Maximum Load Amount: Rs. 1,00,000 (total balance in card at any point must not exceed this limit).
• Reloads: Can be reloaded multiple times at any Bank of Baroda branch, with a minimum reload value of Rs. 100 and a maximum reload value of Rs. 1,00,000 (subject to total card balance not exceeding Rs. 1,00,000).
• Activation: Instant activation upon receiving funds and application form.
• Validity: Maximum 36 months from the date of issuance or the date of expiry mentioned on the customer self-service portal, whichever is earlier.
• No Physical Kit: No physical card or PIN kit is provided. Card details and PIN must be viewed/generated via the customer self-service portal.
• Transaction Alerts: SMS alerts are provided for activation, reload, expiry, and all transactions.
• Customer Service: Access to a 24x7 customer care team and a customer self-service portal.
• KYC Compliance: Fully compliant with KYC, AML/CFT requirements as per RBI guidelines.

Other Details

• Customer Self-Service Portal: The beneficiary must visit https://bobprepaid.yappay.in to view full card details (including expiry date and CVV), generate/regenerate PIN, check balance, view transaction details, and temporarily lock the card.
• PIN Generation: PIN generation is mandatory via the customer self-service portal for transactions. For re-issuance of a lost/forgotten PIN, customers can visit a Bank of Baroda branch (charges apply) or regenerate it via the self-service portal, where it will be delivered to the registered email ID in a secured PDF.
• Card Details Delivery: 10-digit card kit number and card load amount details are provided to the beneficiary via SMS and email.
• Balance Enquiry: Card balance can be checked by logging into the customer self-service portal or by calling the 24-hour Customer Care toll-free number 1800 1039 586.
• Dispute Resolution: For transaction disputes or assistance, contact the toll-free number 1800 1039 586 or email bobsupport@yappay.in.
• Card Replacement/Revalidation: In case of a lost/stolen/damaged card or expiry, customers need to contact the issuing branch, fill out an application, provide KYC, and submit the old card (if not lost/stolen) to receive a new virtual variant. Balance from the old card will be transferred to the new card after deducting applicable fees.
• Refund of Card Balance: Customers can utilize funds to bring the card balance to zero and then submit a request to surrender the card.
• Post-Expiry Balance: An SMS alert is sent 45 days before card expiry. Customers can utilize funds or revalidate the card. If funds are not utilized or the card is not revalidated, the remaining balance will be transferred to the cardholder's linked account upon request.
• Do's:
  • Login to the customer self-service portal and register to view full card details, expiry date, and CVV.
  • Make a separate safe note of your card number and customer care number for emergency use.
  • Hotlist the card immediately by calling customer care if your mobile phone is lost or card details are compromised.
• Don'ts:
  • Do not share payment credentials (Card Details, CVV, Expiry Date and Month, OTP) with anyone, even if they claim to be a Bank of Baroda employee.
  • Do not click/open any suspicious links received via SMS or email claiming to be from Bank of Baroda Prepaid Card.
• Customer Care Contact Information:
  • Toll-Free Number: 1800 5700
  • Email: bobsupport@cardbranch.com
  • Toll-Free Number (Missed Call): 1800 102 77 88
  • Reloadable Card Customer Care: 1800 1039 586
  • Reloadable Card Support Email: bobsupport@yappay.in
• Legal Disclaimer Summary: The Bank may use agents for sales/marketing and charges are subject to change and exclude GST.