Bank of Baroda Gift Card Virtual Variant – Benefits, Fees & Eligibility

Introduction

The Baroda Virtual Gift Card, issued by Bank of Baroda and powered by RuPay, is an open-loop virtual prepaid card designed to offer the gift of choice. It serves as a convenient substitute for cash, primarily intended for online transactions and gifting purposes, allowing recipients the flexibility to purchase items of their preference across various e-commerce platforms. It's an ideal gifting solution for occasions such as Diwali, Holi, Eid, Christmas, New Year, Raksha Bandhan, Birthdays, and Marriages.

Format & Denominations

• Format: This is a virtual gift card variant; no physical Welcome Kit is provided to customers.
• Minimum/Maximum Value: Specific load denominations are not explicitly stated.
• RBI Load Caps: The Baroda Virtual Gift Card is a single-load card, meaning top-ups or reloads are not permitted as per current Reserve Bank of India (RBI) guidelines.
• Maximum Transaction Amount: The maximum transaction amount at any online e-commerce platform is limited to the balance available on the card or Rs. 10,000, whichever is lower.

How to Redeem & Usage Rules

• Activation: The card will be activated within 24 hours after the purchaser's funds are received.
• Usage: It can be used exclusively on online/e-commerce platforms that accept RuPay cards. ATM cash withdrawal is strictly not permitted.
• Security: All transactions are secured with Two Factor Authentication (2FA), requiring card details and a One-Time Password (OTP) delivered to the beneficiary's registered mobile number.
• Partial Redemption: The card can be used for transactions up to the available balance, implying partial redemption is allowed.
• Combining Cards: Information regarding combining multiple gift cards is not provided.
• Balance Check:
  • Via the bank's internet portal: https://bobprepaid.yappay.in
  • By calling the 24-hour Customer Care toll-free number: 1800 1039 586
  • By sending an email to: bobsupport@yappay.in (providing card Kit Number and identification).
• Security Measures:
  • Register yourself on the Customer Self Service portal.
  • Make a separate note of your card number and customer care number for emergency use.
  • Immediately hotlist the card by calling Customer Care if your mobile phone is lost or card details are compromised.
  • Do not share payment credentials (Card Details, CVV, Expiry Date and Month, OTP) with anyone, even if they claim to be a Bank of Baroda employee.
  • Do not click/open any links claiming to be a Bank of Baroda Prepaid Card link received via SMS, Email, etc.

Fees, Validity & Revalidation Terms

• Issuance Fees: There are no issuance charges for the Baroda Virtual Gift Card.
• Usage Fees: Usage of the card at online e-commerce platforms is free of charge. However, payment gateways may levy a surcharge on certain card transactions.
• Revalidation Fees: There are no revalidation charges for the Baroda Virtual Gift Card.
• Validity Duration: The card is valid for 1 year from the date of issue or "Valid Upto" as printed on the card, whichever is earlier.
• Revalidation Procedure:
  • If the card has expired with an available balance, visit the nearest Bank of Baroda Branch.
  • Submit the necessary documents along with valid KYC documents.
  • A new card will be issued, and the available balance will be transferred to the new card.

Gift Card Review

• Pros:
  • Instant card activation.
  • Serves as a convenient substitute for cash for online purchases.
  • 24/7 customer service available for support.
  • Instant SMS alerts for all transactions.
  • Provides freedom and choice of purchase to the recipient.
  • No issuance or revalidation charges.
  • Transactions are secured with Two Factor Authentication (OTP).
• Cons:
  • Only available as a virtual card; no physical welcome kit.
  • ATM cash withdrawal is strictly not permitted.
  • It is a single-load card; top-ups/reloads are not allowed.
  • Funds cannot be transferred from one Virtual Gift Card to another.
  • Payment gateways may levy surcharges on certain transactions.
  • Maximum transaction amount is capped at Rs. 10,000 or available balance, whichever is lower.
• Ideal User Profile: This card is ideal for individuals looking for a secure and convenient way to gift money for online shopping, offering recipients the flexibility to choose their own gifts. It's suitable for casual gifters and those who prefer digital solutions.
• Final Value Verdict: The Baroda Virtual Gift Card offers a straightforward and secure online gifting solution with no issuance or revalidation fees. Its limitations, such as being non-reloadable and not allowing cash withdrawals, are standard for virtual gift cards as per RBI guidelines.

Important Product Details

• Highlights:
  • Positive: Instant activation, 24/7 customer service, SMS alerts for transactions, secure online usage with OTP, and no issuance or revalidation fees.
  • Negative: Virtual-only format, no ATM cash withdrawal, non-reloadable, and no fund transfers between cards.
• Security Requirements: All transactions are secured with Two Factor Authentication (Card Details and OTP). Customers are advised to keep card details confidential and report any compromise immediately.
• Refund Limitations: Information on refund limitations is not explicitly provided, but the card is non-reloadable and funds cannot be transferred.
• Hotlisting: In case of compromise, loss, or misplacement of card details, immediate reporting to Customer Care or a nearest Bank Branch is required for hotlisting the card to prevent unauthorized usage.

Terms & Conditions Highlights

• Non-Reloadable Status: The Baroda Virtual Gift Card is a single-load card, and top-ups are not permitted as per current Reserve Bank of India (RBI) guidelines.
• No Cash Withdrawals or Bank Transfers: ATM cash withdrawal is strictly not permitted. Transfer of funds from one Virtual Gift Card to another is also not allowed.
• Lost Card Liability: Customers must immediately report compromised, misplaced, or lost card details to Customer Care or any nearest Bank Branch to hotlist the card and prevent further unauthorized usage.
• Receiver Details: Bank of Baroda requires details of the person receiving the gift card for internal processes like card balance enquiry (to prevent misuse) and for Anti-Money Laundering (AML) purposes, as per RBI guidelines.
• Charges: All charges are subject to change at the Bank’s discretion. Customers should refer to the Bank’s website for prevailing charges.
• Agent Services: The Bank may use the services of agents for sales/marketing of its products, who may contact customers to increase digital awareness and adoption.

Other Details

• Purchase Availability: The Baroda Virtual Gift Card is available off-the-shelf at all Bank of Baroda Branches.
• Account Requirement: You do not need to have a Bank of Baroda account to purchase a Baroda Virtual Gift Card.
• Customer Assistance:
  • Missed Call Us: 84680 01111
  • Email Us: bobsupport@yappay.in
  • Toll Free Number: 1800 103 95 86 (24*7)
  • Locate Our Branches
• Card Expiry: When the balance on the card becomes NIL, you may permanently hotlist the card by calling Customer Care or visiting a nearest Bank Branch.