Bank of Baroda Gift Card Virtual Variant – Benefits, Fees & Eligibility

Introduction

The Baroda Virtual Gift Card, issued by Bank of Baroda, is a virtual, pre-loaded gift card powered by RuPay. It is positioned as an elegant and flexible gifting solution, allowing recipients the freedom of choice for online purchases. This card offers multi-usage flexibility and is designed for easy and convenient online transactions across India.

Welcome Benefits

• Instant card activation and intimation to both the purchaser and the beneficiary.

Fees

• There are no issuance charges for the Baroda Virtual Gift Card.
• There are no revalidation charges for the Baroda Virtual Gift Card.
• Usage of the card at online e-commerce platforms is free of charge.
• Payment gateways may levy a surcharge on certain card transactions.
• All charges are subject to change at the Bank's discretion.

Rewards

• Online Shopping: The card can be used at all online/e-commerce platforms accepting RuPay cards across India.
• Gifting Flexibility: It serves as a perfect substitute for cash, enabling recipients to purchase items of their choice online.
• Occasion Versatility: The card is suitable for gifting on any occasion, including Diwali, Holi, Eid, Christmas, New Year, Raksha Bandhan, Birthday, and Marriage.
• Transaction Limit: The maximum transaction amount at any online e-commerce platform is up to the balance available on the card or Rs. 10,000, whichever is lower.

Rewards Redemption Guide

• Online Usage: The card can only be used on online/e-commerce platforms through a secure one-time password (OTP).
• Balance Enquiry:
  • Balance can be enquired using the bank’s internet portal: https://bobprepaid.yappay.in.
  • Customers can call the 24-hour Customer Care toll-free number: 1800 1039 586.
  • An email can be sent to bobsupport@yappay.in by providing the card Kit Number and identification.
• Security: All transactions are secured with Two Factor Authentication (Card Details and OTP), which will be delivered to the registered mobile number of the beneficiary.
• Card Type: It is a single-load card; top-up is not permitted as per current Reserve Bank of India Guidelines.
• Fund Transfer: Transfer of funds from one Virtual Gift Card to another is not allowed.
• Hotlisting: In cases where the card balance becomes NIL, or card details are compromised/lost, the card must be immediately hotlisted by calling Customer Care or visiting a nearest Bank Branch.
• Revalidation/Expiry:
  • The card has a validity of 1 year from the date of issue or "Valid Upto" as printed on the card, whichever is earlier.
  • Upon expiry, customers must visit the nearest Bank of Baroda Branch for revalidation, submitting necessary documents along with valid KYC documents. A new card will be issued, and the available balance will be transferred to it.

Card Eligibility Criteria

• Purchaser:
  • The Baroda Virtual Gift Card is available off-the-shelf at all Bank of Baroda Branches.
  • It can be purchased over the counter, and the purchaser does not need to have a Bank of Baroda account.
• Beneficiary:
  • Details of the person receiving the gift card are required for internal processes like card balance enquiry and to prevent misuse.
  • As per RBI guidelines, Bank of Baroda is required to keep records of the person who shall be using the card for Anti Money Laundering (AML) purposes.

Card Review

• Overall Verdict: The Baroda Virtual Gift Card is an excellent digital gifting solution for individuals seeking to provide the gift of choice for online purchases. Its instant activation, robust security features, and wide acceptance across RuPay e-commerce platforms make it a convenient option. However, potential users should be aware of its limitations, including the absence of ATM cash withdrawal, the inability to top-up, and a transaction limit.
• Pros:
  • Instant activation for quick and easy use.
  • Convenient for online transactions across all RuPay e-commerce platforms.
  • Provides flexibility and freedom of choice to the recipient.
  • Secure transactions with Two Factor Authentication.
  • No issuance or revalidation fees.
  • 24/7 customer service and instant SMS alerts for all transactions.
• Cons:
  • Cannot be used for ATM cash withdrawals.
  • Cannot be reloaded or topped up.
  • Funds cannot be transferred between cards.
  • A maximum transaction limit of Rs. 10,000 or the available balance (whichever is lower) applies.
  • Payment gateway surcharges may apply on certain transactions.

Important Product Details

• Card Type: Virtual pre-loaded gift card.
• Network: Powered by RuPay, accepted across India.
• Usage: Exclusively for online/e-commerce platforms.
• Activation: Instant activation within 24 hours of receiving funds from the purchaser.
• Security: Transactions are secured with Two Factor Authentication (Card Details and OTP).
• Customer Service: 24/7 customer support is available.
• Alerts: Instant SMS alerts are provided for all transactions.
• Fees: No issuance or revalidation charges.
• Limitations:
  • ATM cash withdrawal is not permitted.
  • It is a single-load card; top-up is not allowed as per RBI guidelines.
  • Fund transfer between cards is not allowed.
  • The maximum transaction amount is Rs. 10,000 or the available balance, whichever is lower.
  • Payment gateway surcharges may apply.
• Validity: The card is valid for 1 year from the date of issue or "Valid Upto" as printed on the card, whichever is earlier.
• Revalidation: Expired cards can be revalidated at a Bank of Baroda branch, and the balance transferred to a new card.

Other Details

• Customer Self Service Portal: Customers should log in and register themselves on the Customer Self Service portal.
• Security Do's:
  • Make a separate note of your card number and customer care number for emergency use.
  • Hotlist the card immediately by calling Customer Care if your mobile phone is lost or card details are compromised.
• Security Don'ts:
  • Do not share payment credentials (Card Details, CVV, Expiry Date and Month, OTP) with anyone, even if the person claims to be a Bank of Baroda Employee.
  • Do not click/open any link claiming to be a Bank of Baroda Prepaid Card Link received via SMS, Email, etc.
• Customer Support:
  • Missed Call Us: 84680 01111
  • Email Us: bobsupport@yappay.in
  • Toll Free Number: 1800 103 95 86 (24*7)
  • Customers can also locate Bank of Baroda Branches for assistance.
• Welcome Kit: No physical Welcome Kit is provided as the Baroda Virtual Gift Card is a virtual product. Customers are advised to refer to the Bank of Baroda Corporate Website for salient features and Terms & Conditions.
• Bank Agents: The Bank may utilize the services of agents for sales/marketing of its various products, and these agents may contact customers to enhance digital awareness and adoption.
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