Bank of Baroda Gift Card (Physical Variant) – Benefits, Fees & Eligibility

Introduction

The Baroda Gift Card (Physical Variant) from Bank of Baroda is a prepaid gift card powered by RuPay, designed to offer a convenient and flexible gifting solution. It allows recipients the freedom to choose their purchases across India, serving as a perfect substitute for cash. Key differentiating benefits include its wide acceptance at merchant outlets and online platforms, instant SMS alerts for transactions, and 24/7 customer service.

Fees

• Issuance Fee (excluding GST):
  • Rs. 50/- for load amounts between Rs. 500/- and Rs. 2,000/-.
  • Rs. 100/- for load amounts between Rs. 2,001/- and Rs. 10,000/-.
• Card Replacement Charges (Lost/Physically Damaged): Rs. 100/- plus GST.
• Revalidation Charges: Rs. 100/- plus GST.
• Usage Fee: Usage of the card at merchant locations (Point Of Sale) is free of charge, however, merchants may levy a surcharge on certain card transactions.
• All charges are subject to change at the Bank’s discretion.

Rewards

• Pan India Acceptance: Accepted at over 2.6 million merchant outlets across India that accept RuPay Cards.
• Online & Offline Usage: Can be used at merchant outlets or for online/e-commerce platforms through a secure one-time password (OTP).
• Instant SMS Alerts: Receive instant SMS alerts for all transactions.
• 24/7 Customer Service: Dedicated customer service is available 24/7 for any support.
• Instant Activation: Card activation is instant, with intimation sent to both the purchaser and the beneficiary.
• Substitute for Cash: Provides a convenient and secure alternative to cash, offering the recipient freedom and choice of purchase.
• Multi-usage Flexibility: Offers flexibility for various purchases at any time and location.
• Tap & Shop: Supports tap and shop functionality for quick transactions.
• Higher Purchasing Limit: Offers a higher purchasing limit (specific limit not detailed).
• Versatile Gifting: Suitable for any occasion, including Diwali, Holi, Eid, Christmas, New Year, Raksha Bandhan, Birthday, and Marriage.

Rewards Redemption Guide

• Card Usage:
  • The Baroda Gift Card is welcome everywhere at RuPay certified merchant establishments in India.
  • It cannot be used to withdraw cash from ATM Machines as per current Reserve Bank of India guidelines.
• Checking Balance:
  • Enquire balance via the bank’s internet portal: https://bobprepaid.yappay.in.
  • Call the 24-hour Customer Care toll-free number: 1800 1039 586.
  • Send an email to bobsupport@yappay.in, providing the card Kit Number and identification.
• PIN Management:
  • Generate a new PIN using the "Forget PIN No" option on https://bobprepaid.yappay.in; an OTP will be sent to the registered mobile number.
  • Memorize your PIN and destroy your PIN Mailer immediately upon receipt.
• Card Activation: The card will be activated within 24 hours after receiving funds from the purchaser, and can then be used at any merchant location or E-commerce platform.
• Card Replacement (Physically Damaged):
  • Either the Purchaser or the cardholder can visit the nearest Bank of Baroda branch.
  • Submit the physically damaged card along with KYC documents.
  • The damaged card will be hotlisted, and the available amount (less charges) will be transferred to a new card and handed over to the customer.
• Card Replacement (Lost/Stolen):
  • Only the Purchaser of the card can replace it at the Base Branch (from where the card was issued).
  • The Purchaser must submit a card lost report along with KYC documents.
  • The lost card will be hotlisted, and the available amount (less charges) will be transferred to a new card and handed over to the customer.
  • Immediately report the loss of the card to Customer Care toll-free number 1800 1039 586 or any nearest Bank Branch to hotlist the card and prevent further usage.
• Card Revalidation (Expired):
  • Visit the nearest Bank of Baroda Branch for revalidation.
  • Submit the original expired card along with Valid KYC documents.
  • A new card will be issued, and the available balance will be transferred to the new card, provided the available balance is more than the card revalidation charges along with applicable taxes.
  • If the available balance is less than the minimum card activation amount (Rs. 500/-) plus revalidation charges and applicable taxes, the customer must pay the difference amount for revalidation.
• Card Disposal (NIL Balance): If the balance becomes NIL, cut the card into four pieces and hand them over to the nearest Bank of Baroda branch.
• Reload/Top-up: The Baroda Gift Card is a single load card; top-up is not permitted as per current Reserve Bank of India Guidelines.
• Fund Transfer: Transfer of funds from one Gift Card to another is not allowed.

Card Eligibility Criteria

• For Purchasers:
  • The Baroda Gift Card is available off-the-shelf at all Bank of Baroda Branches.
  • You do not need to compulsorily have a Bank of Baroda account to purchase a Baroda Gift Card.
• Information for Beneficiary: Details of the person to whom the card is gifted are required for internal processes like Card balance enquiry and to prevent misuse. This is also required as per RBI guidelines for AML (Anti Money Laundering) purposes.

Card Review

The Baroda Gift Card (Physical Variant) is an excellent choice for individuals seeking a flexible and widely accepted gifting solution. It empowers recipients with the freedom to choose their desired items from a vast network of RuPay-certified merchants, both online and offline.

• Who Should Apply: This card is ideal for anyone looking to give a thoughtful gift that offers choice and convenience for various occasions like festivals, birthdays, or weddings. It's also suitable for corporate gifting.
• Pros:
  • Wide acceptance across India through the RuPay network.
  • Secure for online transactions with OTP.
  • Instant SMS alerts and 24/7 customer support enhance user experience.
  • Easy to purchase without requiring a Bank of Baroda account.
  • Provides the recipient with the flexibility to buy what they truly want.
• Cons:
  • Cannot be used for ATM cash withdrawals.
  • It is a single-load card, meaning top-ups are not permitted.
  • Funds cannot be transferred between gift cards.
  • Issuance, replacement, and revalidation charges apply.
  • The card has a limited validity of 1 year.

Important Product Details

• Positive Highlights:
  • Powered by RuPay, ensuring extensive acceptance across India.
  • Secure transactions with OTP for online purchases.
  • Instant SMS alerts for all transactions provide transparency.
  • Dedicated 24/7 customer service for support.
  • Easy to purchase over the counter at any Bank of Baroda branch, without needing an existing account.
  • Offers the gift of choice and flexibility to the recipient.
  • Features Tap & Shop functionality.
• Negative Highlights:
  • ATM cash withdrawal is strictly NOT permitted.
  • It is a single-load card; top-up facility is not available.
  • Transfer of funds from one Gift Card to another is not allowed.
  • Issuance, replacement, and revalidation fees are applicable.
  • The card has a validity of 1 year from the date of issue or "Valid Upto" as printed on the card, whichever is earlier.

Other Details

• Product Type: A magnetic stripe pre-loaded card accredited by RUPAY.
• Welcome Kit Contents: The card is offered in a sealed welcome kit containing the Gift Card, Welcome Letter, PIN mailer, and Terms & Conditions. Purchasers should ensure they receive a sealed cover.
• Security Measures:
  • Sign on the signature panel on the back of the card immediately upon receipt to prevent unauthorized use.
  • At merchant outlets, the purchaser/beneficiary is required to sign on the charge slip, which the merchant matches with the signature on the card.
  • Make a separate note of your card number and customer Card KIT Number (10-digit numeric number on the face of the card at the left-hand bottom side) for emergency use.
• Do's:
  • Ensure you sign on the signature panel on the back of the card as soon as you receive it.
  • Change your PIN or memorize your PIN and ensure you destroy your PIN Mailer.
  • Make a separate note of your card number and customer Card KIT Number for emergency use.
• Don'ts:
  • Do not write your PIN Number on the card.
  • Do not swipe the card on unauthorized or suspicious places. Always look for the RuPay logo at the Point Of Sale machine at the Merchant Establishment.
  • Do not swipe your card if the merchant does not have an electronic point of sale card swiping terminal. Any usage of the card other than electronic use will be deemed unauthorized, and you will be solely responsible for such transactions.
• Customer Support Contact Information:
  • Missed Call: 84680 01111
  • Email: bobsupport@cardbranch.com
  • Toll Free Number: 1800 102 77 88 (General) / 1800 1039 586 (Customer Care for balance enquiry and loss reporting)
  • Branch Locator: Available on the bank's website.
• Legal Disclaimer: The Bank may utilize agents for sales/marketing activities, and these agents may contact customers to promote digital awareness and adoption.
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