RBL Bank Customer Care
Toll-free numbers, email, WhatsApp support, and grievance redressal contacts.
Last updated6 July 2026Grievance Redressal
Company Secretary and Compliance Officer - Nodal Officer - Phone: +91 22 4302 0600 - Email: investorgrievances@rblbank.com
RBL Bank offers 24/7 customer support for credit card and banking queries through dedicated helplines, email, and digital channels. Customers can also reach out via SMS, WhatsApp, or visit their corporate and registered offices for assistance.
Toll-Free Numbers
You can contact the following helpline numbers for general credit card and banking queries.
| Number | For |
|---|---|
| +91 22 6232 7777 | General credit card and banking helpline |
| +91 22 4302 0600 | RBL SuperCard helpline and Corporate Office |
| 022 6115 6300 | Toll-free customer care and fraud reporting |
| +91 231 2650981 | Administrative Office contact number |
| +91 231 665 0214 | Registered Office contact number |
Email Support
For written correspondence, you can email the bank at these dedicated addresses.
| For | |
|---|---|
| cardservices@rblbank.com | Credit card related queries |
| cardservices@rbl.bank.in | Alternative credit card email support |
| customercare@rblbank.com | General banking queries |
| vigilance@rblbank.com | Reporting fraudulent credit card activity |
| reportfraud@rblbank.com | Reporting fraud and vigilance concerns |
Postal Address
You can send physical mail or formal correspondence to the bank's official offices.
| Address | For |
|---|---|
| RBL Bank Ltd. One World Center, Tower 2B, 6th Floor, 841. Senapati, Bapat Marg, Lower Parel (West), Mumbai – 400 013, India | Corporate Office for formal correspondence |
| RBL Bank Ltd. Mahavir, Shri Shahu Market Yard, Kolhapur – 416005, Maharashtra State, India | Administrative Office |
| RBL Bank Ltd. 1st Lane, Shahupuri, Kolhapur – 416001, Maharashtra State, India | Registered Office |
Grievance Redressal
If your queries are not resolved through standard channels, you can escalate them to the grievance redressal officers.
Grievance Redressal Officer
| Name | Role | Phone | |
|---|---|---|---|
| Company Secretary and Compliance Officer | Nodal Officer | +91 22 4302 0600 | investorgrievances@rblbank.com |
| MUFG Intime India Pvt. Ltd. | Registrar and Transfer Agent | +91 22 4918 6000 | rnt.helpdesk@in.mpms.mufg.com |
- Company Secretary and Compliance Officer: RBL Bank Ltd. One World Center, Tower 2B, 6th Floor, 841. Senapati Bapat Marg, Lower Parel (West), Mumbai – 400013, India
- MUFG Intime India Pvt. Ltd.: C-101, 247 Park, L.B.S. Marg, Vikhroli(W), Mumbai – 400083, India
Other Ways to Reach RBL Bank
RBL Bank also provides several digital and self-service channels to manage your account.
- WhatsApp Banking (8433598888): WhatsApp Banking for balance, statements, and card limits
- SMS Banking: Send specific keywords to +91-9223366333 to block cards, register for services, or check account details instantly.
- USSD Banking: Dial 9979# from your registered mobile number to access balance enquiries, mini statements, and fund transfers.
- RBL Cares Digital Assistant: Chat with the digital assistant RBLCares on the official RBL Bank website for instant credit card support.
- Online Query and Complaint Form: Submit detailed service requests, queries, or complaints directly through the dedicated form on the RBL Bank website.
- Branch and ATM Locator: Use the online locator tool on the RBL Bank website to find the nearest physical branch or ATM for in-person assistance.
What Customer Care Can Help With
The customer care team can assist you with a wide range of credit card services.
- Blocking lost or stolen credit cards
- Checking credit card available limit and balance
- Reporting fraudulent or unauthorized transactions
- Inquiring about credit card offers and applications
- Resolving billing disputes and double debits
- Converting credit card purchases into EMIs (Split and Pay)
- Accessing monthly credit card statements and transaction history