Punjab National Bank Customer Care
Toll-free numbers, email, WhatsApp support, and grievance redressal contacts.
Last updated6 July 2026Grievance Redressal
The General Manager - Principal Nodal Officer - Phone: 011 28044153 - Email: care@pnb.co.in
Punjab National Bank provides various customer support channels for credit card holders, including 24/7 toll-free helplines, email, and branch assistance, to resolve queries, report issues, and escalate complaints efficiently. Dedicated support is also available for NRI customers.
Toll-Free Numbers
Reach out to these toll-free numbers for general inquiries, urgent issues, or specific card services.
| Number | For |
|---|---|
| 1800 180 2345 | 24/7 credit card helpline |
| 1800 180 2222 | 24/7 customer support for urgent issues |
| 1800 1032 2222 | 24/7 customer support for urgent issues |
| 1800 572 9500 | Reward points inquiries |
Email Support
Send your credit card queries or general customer care requests via email.
| For | |
|---|---|
| creditcardpnb@pnb.co.in | Credit card queries and hotlisting |
| care@pnb.co.in | General customer care and grievance redressal |
City-wise Numbers
Contact these numbers for city-specific inquiries or general assistance.
| City | Number | For |
|---|---|---|
| General | 0120 4616200 | General queries and reporting lost/stolen cards |
| Hyderabad | 040-23243080 | Hyderabad branch inquiries |
NRI / International Customer Care
Overseas customers can use these dedicated international helpline numbers.
| Country | Number | For |
|---|---|---|
| International Helpline General | +91 120 249 0000 | General international helpline |
| United Kingdom | 448000318030 | International toll-free |
| United States of America | 18444519295 | International toll-free |
| UAE | 800035770298 | International toll-free |
| Saudi Arabia | +800 850 0862 | International toll-free |
| Italy | +39 800 580 244 | International toll-free |
| Philippines | +1 800 131 20139 | International toll-free |
| Canada | +1 855 573 7086 | International toll-free |
Postal Address
You can send your credit card related queries or complaints by post to these addresses.
| Address | For |
|---|---|
| Punjab National Bank Credit Card Processing Centre 3rd Floor, Rajendra Bhawan Near Metro Station Rajendra Place New Delhi 110 008 | Credit card queries and complaints |
| The General Manager Punjab National Bank Customer Service Department Sector 10, Dwarka New Delhi 110 075 | Grievance redressal and Principal Nodal Officer |
Grievance Redressal
If you are not satisfied with the initial response, you can escalate your concerns through the grievance redressal mechanism.
Grievance Redressal Officer
| Name | Role | Phone | |
|---|---|---|---|
| The General Manager | Principal Nodal Officer | 011 28044153 | care@pnb.co.in |
- The General Manager: Punjab National Bank Customer Service Department Sector 10, Dwarka New Delhi 110 075
Other Ways to Reach Punjab National Bank
Explore additional ways to connect with Punjab National Bank for support and feedback.
- Branch Visits: Visit your nearest PNB branch to submit complaints, fill out forms, or speak with the branch manager. All branches maintain a perforated complaint book for official grievance registration.
- Online Complaint Submission: Submit complaints, feedback, or suggestions through the official PNB website's 'Contact Us' or complaint registration page.
- Feedback Kiosk: Available at circle and zonal offices for submitting complaints, feedback, and suggestions digitally.
- Banking Ombudsman: If your issue remains unresolved after exhausting internal grievance channels, you can approach the Banking Ombudsman appointed by the RBI.
- Zonal/Head Office Escalation: If unsatisfied with initial responses, you can connect with the Zonal Manager or General Manager at the Head Office.
What Customer Care Can Help With
PNB customer care can assist with a wide range of credit card related services.
- Resolving credit card queries and concerns
- Reporting lost or stolen credit cards
- Blocking and unblocking credit cards
- Requesting replacement credit cards
- Addressing billing issues and transaction disputes
- Inquiring about reward points
- Escalating complaints through the grievance redressal mechanism
- Submitting feedback and suggestions