IndusInd Bank Customer Care
Toll-free numbers, email, WhatsApp support, and grievance redressal contacts.
Last updated6 July 2026Grievance Redressal
Mr. A. Sharma - Nodal Officer - Email: nodal.officer@indusind.com
IndusInd Bank offers multiple customer support channels for credit cardholders, including 24/7 toll-free helplines, dedicated email support, WhatsApp banking, and a structured grievance escalation process.
Toll-Free Numbers
Reach out to these toll-free and general helpline numbers for immediate credit card assistance within India.
| Number | For |
|---|---|
| 1860-267-7777 | General inquiries and card blocking |
| 022-422-7777 | General helpline number |
| 022 68577777 | Customer support and card cancellation |
| 022 44066666 | General helpline number |
| 1800 266 0447 | Toll-free customer support |
| 1800 267 7777 | Customer support and card cancellation |
Email Support
Send an email to these dedicated addresses to resolve specific credit card queries, applications, or closures.
| For | |
|---|---|
| premium.care@indusind.com | Premium card customer support and applications |
| Cards.care@indusind.com | Queries and doubts for new customers |
| nri@indusind.com | NRI customer support queries |
| customercare@indusind.com | Regional head office escalation |
| head.cardservices@indusind.com | Level 2 grievance escalation |
| ccsalescomplaint@indusind.com | Credit card sales complaints |
| creditcard.closure@indusind.com | Credit card closure requests |
NRI / International Customer Care
International and NRI customers can connect with the bank using these country-specific helpline numbers.
| Country | Number | For |
|---|---|---|
| UK | 08000478670 | NRI helpline for UK |
| USA | 18337666682 | NRI helpline for USA |
| UAE | 8000183019 | NRI helpline for UAE |
| Canada | 18337666683 | NRI helpline for Canada |
| Australia | 1800317547 | NRI helpline for Australia |
| All other countries | 022-44066666 | NRI helpline for other countries |
| All other countries | 022-42207777 | NRI helpline for other countries |
| Dubai | ++97143978803 | Dubai branch contact number |
| London | +442074845586 | London branch contact number |
Postal Address
You can send physical correspondence or written complaints to these domestic postal addresses.
| Address | For |
|---|---|
| IndusInd Bank Ltd. (credit cards division), PO Box 9421, Chakala, MIDC, Andheri (E), Mumbai – 400093 | Regular post for credit card complaints |
| Head-Card Services, Naurang Square, Plot No. 44, 2nd Floor, Cross Road 8, Andheri (E), Mumbai 400093 | Level 2 grievance postal address |
NRI / International Postal Address
For international queries, you can write directly to the bank's overseas representative offices.
| Country | Address | For |
|---|---|---|
| UAE | 204/206 Al Safa Com, Khalid Bin Waleed Road, Opp. Burjuman Centre P.O Box No. 111873, Dubai, UAE. | Dubai representative branch address |
| UK | The Stand Golden Cross House, 8 Duncannon Street, London United Kingdom – WC2N4JF. | London representative branch address |
Grievance Redressal
Escalate unresolved issues through the bank's structured multi-level grievance redressal mechanism.
Nodal Officers
| Name | Region | Address |
|---|---|---|
| Mr. A. Sharma | Banking, Cards & Third-Party Products | OPUS Center 47, Central Road, opposite Tunga Paradise Hotel, MIDC, Andheri (East), Mumbai – 400093 |
| Nodal Officer | General Escalation | IndusInd Bank Ltd. 2nd Floor, Building No. 7, Solitaire Corporate Park Chakala, Andheri (E), Mumbai-400093 |
| Ms. D. Sidhwa | National | OPUS Center, 47, Central Road, opposite Tunga Paradise Hotel, MIDC Andheri (East), Mumbai – 400093 |
Other Ways to Reach IndusInd Bank
Explore alternative digital channels, including mobile apps, SMS services, and chatbots, to manage your card.
- WhatsApp Banking (+91 22 4406 6666): WhatsApp banking services for account and card queries
- IndusAssist Chatbot: An interactive virtual assistant on the official website to resolve queries instantly.
- SMS Card Blocking: Block your card instantly by sending 'BLOCK [last 4 digits of card]' to 5676757 from your registered mobile number.
- IndusNet Portal: Log in to IndusNet, navigate to Service Requests, and submit a Credit Card Blocking Request.
- INDIE Mobile Application: Manage your card, temporarily freeze, or permanently block it directly through the INDIE mobile app.
- Banking Ombudsman Escalation: Escalate unresolved complaints to the Centralised Receipt and Processing Centre (CRPC), Reserve Bank of India, Chandigarh.
What Customer Care Can Help With
IndusInd Bank's customer care team is equipped to assist you with a wide range of credit card services.
- Blocking lost, stolen, or damaged credit cards
- Inquiring about credit card limits
- Checking accumulated reward points
- Tracking credit card application status
- Requesting credit card closure or cancellation
- Resolving billing disputes and lodging complaints