IDFC FIRST Bank Customer Care
Toll-free numbers, email, WhatsApp support, and grievance redressal contacts.
Last updated6 July 2026Grievance Redressal
Customer Service Head - Customer Service Head (Level 2 Escalation) - Email: head.customerservice@idfcfirstbank.com
IDFC FIRST Bank provides 24/7 customer support for credit card holders through dedicated phone lines, email, and structured grievance redressal channels.
Toll-Free Numbers
You can call the general customer care numbers for immediate assistance with your credit card queries.
| Number | For |
|---|---|
| 1860-500-1111 | General credit card customer care |
| 1800 209 9771 | Principal Nodal Officer helpline |
Email Support
Send an email to these addresses to reach customer support or escalate your concerns.
| For | |
|---|---|
| creditcard@idfcfirstbank.com | General credit card queries and complaints |
| head.customerservice@idfcfirstbank.com | Level 2 escalation to Customer Service Head |
| pno@idfcfirstbank.com | Level 3 escalation to Principal Nodal Officer |
NRI / International Customer Care
International and NRI customers can use these country-specific numbers to contact support.
| Country | Number | For |
|---|---|---|
| General NRI Support | +91-22-6248-5152 | NRI customer care helpline |
| USA | 18337039805 | Toll-free helpline from USA |
| Canada | 18337039811 | Toll-free helpline from Canada |
| UK | 0 8000 478 414 | Toll-free helpline from UK |
| Singapore | 800 101 4006 | Toll-free helpline from Singapore |
| Australia | 1800314585 | Toll-free helpline from Australia |
| UAE | 8000 187 922 | Toll-free helpline from UAE |
| Saudi Arabia | 8008500980 | Toll-free helpline from Saudi Arabia |
| Oman | 80074528 | Toll-free helpline from Oman |
| Qatar | 00 800 100 089 | Toll-free helpline from Qatar |
| Bahrain | 80006082 | Toll-free helpline from Bahrain |
| Germany | 8001815050 | Toll-free helpline from Germany |
| Hong Kong | 852 30082199 | Helpline from Hong Kong |
| Belgium | 3228962986 | Helpline from Belgium |
| Ireland | 35315712658 | Helpline from Ireland |
| Italy | 390230578885 | Helpline from Italy |
| Spain | 34935472751 | Helpline from Spain |
| Netherlands | 31207971718 | Helpline from Netherlands |
| Switzerland | 41225449992 | Helpline from Switzerland |
Postal Address
You can send written correspondence or complaints to the bank's registered and corporate offices.
| Address | For |
|---|---|
| IDFC First Bank Ltd. KRM Tower, 7th Floor, No. 1, Harrington Road, Chetpet, Chennai – 600031, Tamil Nadu, India | Registered Office |
| IDFC First Bank Ltd. Naman Chambers, C-32, G-Block, Bandra-Kurla Complex, Bandra East, Mumbai-400051, India | Corporate Office |
Grievance Redressal
If your issue remains unresolved, you can escalate it through the bank's structured grievance redressal levels.
Grievance Redressal Officer
| Name | Role | Phone | |
|---|---|---|---|
| Customer Service Head | Customer Service Head (Level 2 Escalation) | head.customerservice@idfcfirstbank.com | |
| Principal Nodal Officer | Principal Nodal Officer (Level 3 Escalation) | 1800 209 9771 | pno@idfcfirstbank.com |
- Principal Nodal Officer: IDFC FIRST Bank Ltd. Building no. 09, 17th floor, Gigaplex Raheja Mindspace IT-5, Airoli, Navi Mumbai – 400708, Maharashtra, India
Other Ways to Reach IDFC FIRST Bank
The bank also offers several digital and self-service channels for quick resolution.
- WhatsApp Banking (95555-55555): Missed call number to initiate 24/7 WhatsApp banking
- Online Customer Care Service: Submit credit card complaints online by visiting the bank's official customer support webpage, entering your registered mobile number, and generating an OTP.
- SMS Banking: Request a mini statement by sending an SMS to 5676732 or 9289289960.
What Customer Care Can Help With
The customer care team can assist you with a variety of credit card services.
- Blocking lost or stolen credit cards
- Registering credit card complaints and queries
- Requesting credit card mini statements
- Escalating unresolved issues to higher authorities
- Accessing 24/7 banking services via WhatsApp