American Express Customer Care
Toll-free numbers, email, WhatsApp support, and grievance redressal contacts.
Last updated6 July 2026Grievance Redressal
Manager, Executive Correspondence Unit - Phone: 0124-3362172 - Email: customerservicesindia@aexp.com
American Express provides 24/7 customer support to its cardmembers through dedicated toll-free helplines, card-specific contact numbers, email, and postal channels. Customers can also access mobile app chat support or escalate unresolved issues to grievance redressal officers.
Toll-Free Numbers
Call these toll-free numbers from anywhere in India for general inquiries or card-specific assistance.
| Number | For |
|---|---|
| 1800-419-2122 | General inquiries and Platinum Travel Credit Card |
| 1800 419 1030 | General inquiries and Platinum Reserve Credit Card |
| 1800 419 1255 | Platinum Card helpline |
| 1800 180 1255 | Platinum Card alternative helpline |
| 1800 419 3646 | Gold Credit Card and 24/7 helpline |
| 1800 419 0726 | PAYBACK Credit Card helpline |
| 1800 419 0167 | Membership Rewards Credit Card helpline |
| 1800 208 1226 | SmartEarn Credit Card helpline |
Email Support
You can reach out to the customer care management and nodal officers via these email addresses.
| For | |
|---|---|
| customerservicesindia@aexp.com | Customer Care Manager & Head |
| aebcnodalofficer@aexp.com | Nodal Officer |
| adlakha.manoj@aexp.com | Chief Executive Officer |
City-wise Numbers
Use these landline numbers for direct assistance or if you are calling from a specific region.
| City | Number | For |
|---|---|---|
| Gurgaon | 0124 670 2600 | Platinum Card landline support |
| Gurgaon | 0124 673 6950 | Platinum Card alternative landline |
| Gurgaon | 0124 673 6660 | Platinum Reserve landline support |
| Gurgaon | 0124 670 2929 | Platinum Travel landline support |
| Gurgaon | 0124 673 6700 | Gold Card landline support |
| Gurgaon | 0124 674 4144 | PAYBACK Card landline support |
| Gurgaon | 0124 673 6900 | Membership Rewards landline support |
| Gurgaon | 0124 670 2101 | SmartEarn Card landline support |
| Gurgaon | +91 124 2801800 | 24/7 helpline landline |
NRI / International Customer Care
If you are traveling overseas, you can contact American Express customer care using these international toll-free numbers.
| Country | Number | For |
|---|---|---|
| USA | 18554782353 | Toll-free support from USA |
| Japan | 531161280 | Toll-free support from Japan |
| UK | 8007562970 | Toll-free support from UK |
| Saudi Arabia | 8008146320 | Toll-free support from Saudi Arabia |
| France | 800914323 | Toll-free support from France |
| China | 108007141786 | Toll-free support from China |
| Australia | 1800205898 | Toll-free support from Australia |
| Germany | 8001830795 | Toll-free support from Germany |
| Hong Kong | 800905903 | Toll-free support from Hong Kong |
| Italy | 800870895 | Toll-free support from Italy |
| Singapore | 8001012672 | Toll-free support from Singapore |
| Canada | 18553381204 | Toll-free support from Canada |
Postal Address
Send physical correspondence to the registered office or any of the card operations centers listed below.
| Address | For |
|---|---|
| American Express Banking Corporation, MGF Metropolitan, 7th Floor, Office Block, District Center – Saket, New Delhi- 110017 | Registered Office and Branch |
| American Express Banking Corporation, One World Center, Tower 2, B Wing, 8th floor, Jupiter Mills Compound, Elphinstone, Mumbai- 400013 | Card Operations Centre - Mumbai |
| American Express Banking Corporation, No. 30, Salarpuria Techpoint, Oasis Mall, 5th Floor, 100 Feet Road, Srinivagilu, Ejipura, Koramangala, Bangalore – 560047 | Card Operations Centre - Bangalore |
| American Express Banking Corporation, Regus Citi Centre, 6th Floor, City Centre Mall, Dr. Radhakrishnan Salai, Mylapore, Chennai, 600004 | Card Operations Centre - Chennai |
| American Express, India Campus Building, Zone-6, Block A, DLF Phase-5, Sec-43, Gurgaon 122002 | Card Operations Centre - Gurgaon |
Grievance Redressal
If your queries remain unresolved, you can escalate your complaints to these grievance redressal authorities.
Grievance Redressal Officer
| Name | Role | Phone | |
|---|---|---|---|
| Manager, Executive Correspondence Unit | 0124-3362172 | customerservicesindia@aexp.com | |
| Ms. Priyameet Kaur | Head of Customer Service | 0124-3362044 | customerservicesindia@aexp.com |
| Mr. Ashish Pandey | Nodal Officer | 0124-4190044 | aebcnodalofficer@aexp.com |
- Manager, Executive Correspondence Unit: American Express Banking Corporation, Cyber City, Tower C, DLF Building No.8, Sector 25, DLF City Phase II, Gurgaon – 122002, Haryana
- Ms. Priyameet Kaur: American Express Banking Corporation, Cyber City, Tower C, DLF Building No.8, Sector 25, DLF City Phase II, Gurgaon – 122002, Haryana
- Mr. Ashish Pandey: American Express Banking Corporation, Cyber City, Tower C, DLF Building. No.8, Sector – 25, DLF City Phase – II, Gurgaon – 122002, Haryana
Other Ways to Reach American Express
Explore alternative ways to connect with American Express support, including digital and regulatory options.
- Mobile App Chat Support: AmEx credit cardholders can directly chat with customer care executives through the mobile application for quick query resolution.
- Banking Ombudsman Scheme: If a complaint is not resolved within 30 days or the response is unsatisfactory, customers can escalate the issue to the RBI Banking Ombudsman.
What Customer Care Can Help With
American Express customer care can assist you with a wide range of account and card services.
- Reporting lost or stolen credit cards
- Resolving billing disputes and transaction errors
- Inquiring about card-specific benefits and rewards
- Assisting with card activation and PIN generation
- Handling general account queries and statement requests
- Escalating unresolved complaints to higher authorities