RBL Bank Humsafar Prepaid Card – Benefits, Fees & Eligibility

Introduction

The RBL Bank Primario Multiwallet Card, issued by RBL Bank, is a specialized multiwallet card designed as an expense management solution primarily for corporates and their employees. It positions itself as a secure, scalable, and intelligent platform to streamline employee spending, control budgets, and enhance financial transparency. Its key differentiating benefits include a single card with multiple dedicated wallets for various expense categories, customizable spend controls, and comprehensive reimbursement reporting capabilities.

Fees

• One Time Issuance Fee: INR 199 per card
• Annual Card Fee: INR 199 per annum
• Card Replacement Fee: INR 249 per annum (also applies to reissuance)
• Card Closure Fee: INR 100 per instance
• Card Loading Fee: INR 5 per load
• Cash Withdrawal Charges - RBL Bank & Other Bank ATM: INR 20 per transaction
• Balance Inquiry - RBL Bank & Other Bank ATM: INR 10 per transaction
• Mini Statement - RBL Bank & Other Bank ATM: INR 20 per transaction
• Fund Transfer: INR 10 per transaction
• Standard GST is applicable on all fees.

Card Eligibility Criteria

• This card is currently offered through Corporate tie-ups.
• It is available to employees of respective Corporates.

Important Product Details

Key Features

• Multiple Wallets, One Card: Funds can be allocated into different wallets such as Travel, Fuel, Reimbursement, Expenses, Medical, Meal, Gift, Business Expense, Personal, and Transit (if opted for).
• Customizable Spend Controls: Ability to set spending limits per wallet and restrict usage by category or merchant type.
• Reimbursement Reporting: Provides visibility into expenses via an online dashboard.
• Reloadable: Cards can be reloaded as needed based on corporate instructions, and the Personal Wallet can be loaded by the cardholder.
• Designated Wallet Usage: Each wallet can only be used at its designated merchant categories (e.g., Meal Wallet for food outlets, Fuel Wallet for fuel pumps).
• Cash Withdrawal: Enabled only for the Expense and Reimbursement Wallets at any ATM in India. ATM charges will be debited from these wallets.
• Personal Wallet: Cardholder-funded via Payment Gateway for personal spends, supports Fund Transfer to any Bank Account via IMPS/NEFT, and can be used as NCMC (National Common Mobility Card).
• Balance Transfer Restrictions: Balance in one wallet cannot be transferred to another, except balance from the reimbursement wallet which can be transferred to the Personal/Transit wallet.
• No Foreign Currency Transactions: The card can only be used for transactions in INR and cannot be used for foreign currency transactions or outside India.
• Online/E-commerce Usage: The card can be used at online merchants, with each wallet usable for E-Com transactions on its respective merchant category.
• No Minimum Balance: There is no requirement to maintain a minimum balance on the card.
• No Interest on Balances: No interest is payable on PPI (Prepaid Payment Instrument) balances.

Benefits to Corporates

• Offers a one-stop solution for all types of expenses, allowances, and reimbursements.
• Reduces administrative costs with single debit instruction or online fund transfer to the bank.
• Provides web-based MIS for easy tracking of all transactions, card details, and usage.
• Utilizes Merchant Category Code (MCC) based restrictions to help eliminate paperwork and verification proofs/bills.

Benefits to Cardholders

• No minimum balance is required to be maintained.
• Offers wide acceptability and multiple modes of transactions (POS, ATM, E-com, Contactless).
• Facilitates a paperless claim submission and reimbursement process.
• Eliminates the need to carry multiple cards for different payment needs.

Card Management

• Limits Management: Card limits can be managed after logging into the Web Portal/Mobile App under "Card Control Usage," allowing users to set limits for POS, ATM, E-com, and Contactless channels, and switch channels On/Off.
• PIN Management: A Green PIN can be set/modified via the App/Web portal using OTP validation. This PIN is used for POS and ATM transactions.
• Card Expiry: The card expiry date is printed on the front of the card.
• Transaction Alerts: SMS alerts are received on the registered mobile number for all transactions.
• Card Tokenization: The card can be tokenized for online transactions, and tokens can be viewed and edited from the RBL Bank Prepaid Mobile App/Web Portal.

KYC and Activation Process

• Cardholders are onboarded by their employer, receiving login details via email.
• KYC can be completed through the RBL Bank Prepaid Web Portal/App, with a Video KYC option available.
• Post successful KYC and bank processing, the card is generated and dispatched within 4-7 working days.
• Card activation is done via OTP validation on the RBL Bank Prepaid Card Web portal/App once the card is received.

Lost, Stolen, or Damaged Cards

• Reporting: In case of a lost or stolen card, a replacement can be requested by contacting the Bank’s Customer Service team or by instantly locking/blocking the card via the Mobile App/Web Portal.
• Balance Transfer (Lost/Stolen): Balances in existing wallets are transferred to the replaced card after due diligence. Chip balance/Offline wallet balance will not be transferred.
• Balance Transfer (Damaged): For damaged cards, balances in existing wallets are transferred. Chip balance/Offline wallet balance can be transferred only if the damaged card is submitted to Designated Bank Authorities, with the transfer taking 7 working days.
• Reissuance Fee: The fee for reissuance is INR 249 plus GST.

Expense Reporting and Reimbursements

• Cardholders can record expenses, trips, and advances, and raise expense reports on the App/Web portal for approval within their organization.
• Reimbursement timelines are subject to the policies and guidelines set by the cardholder's organization.

Other Details

• Customer Service:
  • Call Centre Number: 022-71209091 (available 8 AM to 10 PM on all days).
  • Customer Service Email ID: ppihelpdesk@rbl.bank.in
  • Online Balance Check: Via www.rbl.bank.in or the Mobile App/Web Portal.
• Card Security:
  • Cardholders are advised to keep the card in personal custody and not allow others to use it.
  • Sign on the reverse of the card immediately upon receipt.
  • Do not disclose PIN or OTP to anyone.
  • Report any misuse or frauds to the Bank’s customer service team.
• Inactive Cards: A prepaid card with no financial transaction for one year will be made inactive after notification and can be reactivated after validation and due diligence.
• FATCA Declaration: Mandatory for all bank account holders/customers in India, requiring self-certification about tax residence. Selecting "Yes" indicates being a tax resident of India and not any other country.
• Login Access: The card can be accessed through the Web portal (ems.rbl.bank.in) or the "RBL Expense Management" Mobile App (available on Playstore and AppStore).
• Account Lockout: Entering an incorrect password three times will lock/block the account for 24 hours, during which password reset is also not possible.
• Transaction Discrepancy: In case of any discrepancy, report it via the customer care number or email, or immediately block the card through the self-service option on the Mobile App/Web Portal.
• General Terms: Standard charges are subject to change as per the Bank’s discretion and can be Program/Corporate specific. The webpage also contains various legal disclaimers regarding access to electronic documents and securities offerings, which are general in nature and not specific to the card's features.