RBL Bank Primario Multiwallet Card – Benefits, Fees & Eligibility

Introduction

The RBL Bank Primario Multiwallet Card, issued by RBL Bank, is a corporate-focused prepaid card designed as a comprehensive expense management solution. It serves as a reimbursement card with multiple dedicated wallets for various spending categories such as Meal, Fuel, Corporate Reimbursements, Gift, Business Expense, Personal, and Transit. Its primary value proposition is to streamline employee spending, control budgets, and enhance financial transparency for corporates, while offering cardholders a single, secure, and widely accepted card for diverse payment needs, reducing administrative burden and the need to carry multiple cards.

Prepaid Card Variant & KYC Tiers

• The RBL Bank Primario Multiwallet Card is a reloadable multiwallet card.
• It is currently offered through Corporate tie-ups and to employees of respective Corporates.
• The KYC process can be completed via Video KYC, which is described as an easy, convenient, and simple way.
• The Transit Wallet is designed to work on all enabled Metro systems in India.
• The Personal Wallet can also be used as NCMC (National Common Mobility Card).

Balance & Transaction Limits

• Multiple Wallets: The card features six wallets: Meal, Fuel, Corporate Reimbursements, Gift, Business Expense Wallet, Personal Wallet, and Transit Wallet (if opted for).
• Customizable Spend Controls: Spending limits can be set per wallet, and usage can be restricted by category and merchant type.
• Wallet-Specific Usage: Each wallet can only be used at its designated merchants and for up to the amount loaded in that specific wallet. For example, the Meal Wallet can only be used at food outlets and restaurants.
• Transaction Exceeding Balance: The card cannot be used to make transactions that exceed the available balance on the particular wallet. Any difference must be paid by another method if the merchant agrees.
• ATM Cash Withdrawal: Cash withdrawal is enabled for the Expense and Reimbursement Wallets only. ATM withdrawals are possible at all ATMs of any Bank in India.
• Foreign Currency Transactions: This card can only be used for transactions in INR and cannot be used for foreign currency transactions or outside India.
• Minimum Balance: No minimum balance is required to be maintained on the card. The entire balance on the card can be used.
• Balance Transfer Between Wallets: Generally, the balance in one wallet cannot be transferred into another wallet, except for balance from the reimbursement wallet, which can be transferred to the Personal/Transit wallet.

Fees and Charges

• One Time Issuance Fee: INR 199 per card.
• Annual Card Fee: INR 199 per annum.
• Card Replacement Fee: INR 249 per annum (also stated as INR 249 plus GST for reissuance).
• Card Closure Fee: INR 100 per instance.
• Card Loading Fee: INR 5 per load.
• Cash Withdrawal Charges - RBL Bank & Other Bank ATM: INR 20 per transaction.
• Balance Inquiry - RBL Bank & Other Bank ATM: INR 10 per transaction.
• Mini Statement – RBL Bank & Other Bank ATM: INR 20 per transaction.
• Fund Transfer: INR 10 per transaction.
• GST: Standard GST is applicable on all fees.

Rewards, Offers & Partner Perks

• Multi-wallet Benefits:
  • Meal Wallet: Exclusively for Food Outlets and Restaurants.
  • Fuel Wallet: Exclusively for Fuel Pumps and Fuel Stations.
  • Corporate Reimbursement Wallet: For corporate benefits like Internet, Mobile, and Landline Service Providers.
  • Expense Wallet: Supports Cash Withdrawal and business expenses (advances and reimbursements), linked to One Nation One Corporate Card's Business Expense Management Platform.
  • Transit Wallet: Cardholder/Corporate funded wallet for use on all enabled Metro systems in India.
  • Personal Wallet: Cardholder-funded via Payment Gateway for personal spends, supports Fund Transfer to any Bank Account via IMPS/NEFT, and can be used as NCMC.
• Expense Management Solution: Provides visibility into expenses via an online dashboard and utilizes Merchant Category Code (MCC) based restrictions to help eliminate paperwork and verification proofs/bills for corporates.
• No Interest: No interest is payable on PPI balances.

How to Apply & Load Money

• Application Process: The card is currently offered through Corporate tie-ups and to employees of respective Corporates.
• KYC Completion: Once onboarded by the employer, cardholders receive an email with login details for the RBL Bank Prepaid Web Portal/App. KYC can be completed by selecting the option in the portal/app, using Video KYC.
• Card Activation: After receiving the physical card, cardholders must log in to the RBL Bank Prepaid Card Web portal/App, where a virtual card image is visible. The card can be activated by OTP validation sent to the registered Email ID/Mobile number.
• Loading Funds:
  • The RBL Bank Primario Multiwallet Card is loaded based on instructions received from the cardholder's company. An SMS alert is sent when the card is loaded.
  • The Personal Wallet on the card can be loaded by the cardholder using the "Load" option provided on the Customer App/Portal (via Payment Gateway).
  • The Transit Wallet can be funded by the cardholder or corporate via UPI/Payment Gateway.
• Managing Card and Limits: Card limits can be managed after logging into the Web Portal/Mobile App under "Card Control Usage". This option allows setting limits for usage on different channels like POS, ATM, E-com, and Contactless, and also switching the card On/Off for any of these channels.
• Green PIN: After activating the Prepaid Card, cardholders can select the "Set/Modify PIN" option after logging into the App/Web portal. An OTP validation sent to the registered mobile number is required, after which a 4-digit PIN of choice can be set. This PIN can be used for POS transactions and as an ATM PIN.

Prepaid Card Review

• Overall Verdict: The RBL Bank Primario Multiwallet Card is an excellent solution for corporates seeking to streamline employee expenses and for employees who need a single, versatile card for various spending categories. Its multi-wallet functionality, customizable spend controls, and NCMC compatibility make it highly practical. While it is restricted to corporate tie-ups and INR transactions within India, its benefits in expense management and convenience are significant.
• Pros:
  • Single card for multiple expense categories (Meal, Fuel, Reimbursement, Expense, Personal, Transit).
  • Customizable spend controls and merchant category restrictions enhance financial discipline.
  • Reloadable, ensuring continuous utility.
  • Paperless claim submission and reimbursement process for cardholders, reducing administrative burden.
  • NCMC compatibility for seamless transit payments.
  • Cash withdrawal enabled for Expense and Reimbursement Wallets.
  • No minimum balance requirement.
  • Online dashboard and app for easy expense tracking and card management.
• Cons:
  • Availability is limited to corporate tie-ups.
  • Cannot be used for foreign currency transactions or outside India.
  • Balance in one wallet generally cannot be transferred to another (with the exception of reimbursement to personal/transit wallets).
  • Fees apply for issuance, annual maintenance, replacement, closure, loading, ATM transactions, and fund transfers.
  • Chip balance/Offline wallet balance may not be transferred to a replaced card in certain scenarios (e.g., lost/stolen card).

Important Product Details

• Card Name: RBL Bank Primario Multiwallet Card.
• Issuing Bank: RBL Bank.
• Card Category: Corporate Multiwallet Prepaid Card, Reimbursement Card.
• Primary Features: Multiple wallets (Meal, Fuel, Corporate Reimbursements, Gift, Business Expense, Personal, Transit), customizable spend controls, reimbursement reporting, reloadable.
• Acceptance: Secure, contactless, and widely accepted at point of sale (POS), online/e-commerce merchants, and ATMs (for specific wallets).
• NCMC Compatibility: The Transit Wallet and Personal Wallet are compatible with the National Common Mobility Card (NCMC) system.
• Currency: Exclusively for transactions in Indian Rupees (INR) within India.
• Minimum Balance: No minimum balance is required to be maintained on the card.
• Transaction Alerts: SMS alerts are sent to the registered mobile number for all transactions.
• Access and Management: The card can be accessed and managed through the RBL Bank Prepaid Web Portal (ems.rbl.bank.in) or the "RBL Expense Management" Mobile App, available on both Playstore and AppStore.

Refund & Card Closure Terms

• Card Closure Fee: INR 100 per instance.
• Lost or Stolen Card: In case of a lost or stolen card, it can be instantly locked/blocked via the Mobile App/Web Portal or by contacting the Bank’s Customer Service team (022-71209091). A replacement card can be requested, and balances in existing wallets will be transferred to the replaced card post due diligence. However, chip balance/offline wallet balance shall not be transferred to a replaced card under any circumstances for lost/stolen cards.
• Damaged Card: For a damaged card, a replacement can be requested by contacting the Bank’s Customer Service team. Balances in existing wallets will be transferred to the replaced card post due diligence. Chip balance/offline wallet balance can be transferred to a replaced card only if the damaged card is submitted to Designated Bank Authorities. The balance transfer would be completed within 7 working days from the time the damaged card is received by the Bank.
• Card Expiry: The card expiry date is printed on the front of the card. The card can only be used until its validity period.
• Inactive Card: A prepaid card with no financial transaction for a period of one year will be made inactive after sending a notification to the cardholder. It can be reactivated only after validation and applicable due diligence, allowing the money on the card to be used.
• Balance Transfer between Wallets: Balance in each of the wallets cannot be transferred into any other wallet, except balance in the reimbursement wallet, which can be transferred to the Personal/Transit wallet.

Other Details

• Customer Service:
  • Call Centre Number: 022-71209091 (available between 8 AM to 10 PM on all days).
  • Customer Service Email ID: ppihelpdesk@rbl.bank.in.
• Balance Check: Card balance can be checked through multiple channels including the Mobile App, Call Centre, or Web Portal (www.rbl.bank.in or ems.rbl.bank.in).
• Security Measures: Cardholders are advised to keep the card under personal custody, not allow others to use it, sign on the reverse immediately upon receipt, and not disclose their PIN or OTP to anyone. Misuse or frauds should be reported to the Bank’s customer service team.
• Discrepancy Reporting: Any discrepancy in transaction history or statement can be reported by calling customer service or writing to the provided email ID. The card can also be immediately blocked through the self-service option on the Mobile App/Web Portal.
• FATCA Declaration: FATCA declaration is mandatory for all bank account holders/customers in India, requiring self-certification about tax residence. Selecting "Yes" denotes being a tax resident of India and not of any other country.
• Account Lockout: An account will be locked/blocked for 24 hours if an incorrect password is entered 3 times for security reasons. Password reset is also not possible within this 24-hour period.
• Expense Report Submission: Cardholders can raise expense reports by creating a "Report," then "Add Expense" to it, and "Submit" via the App/Web portal. This report will be approved by the approval hierarchy configured by the corporate, with notifications/emails for all stages of approval.
• Reimbursement Timeline: The timeline for receiving reimbursements after a claim is raised is as per the policies and guidelines set by the cardholder's organization.
• Tokenization: The card can be tokenized for online transactions. Card tokens can be viewed and edited from the RBL Bank Prepaid Mobile App/Web Portal.
• General Terms: Standard charges are subject to change as per the Bank’s discretion and can also be program/corporate specific.