HDFC Bank Flexi Benefits Prepaid Card – Benefits, Fees & Eligibility

Introduction

The HDFC Bank Flexi Benefit Card is a corporate employee benefits prepaid card issued by HDFC Bank, designed to offer a comprehensive solution for managing various employee benefits such as Meal, Fuel, Telecom, Leave Travel Allowance (LTA), and Reward & Recognition. Its primary value proposition is to provide a single card for multiple employee benefits, enable seamless corporate benefit management, and help employees save more with tax-free allowances.

Prepaid Card Variant & KYC Tiers

• The HDFC Bank Flexi Benefit Card is a reloadable prepaid instrument, with corporates having the facility to load funds via their Corporate Portal.
• Full KYC Cards: The maximum outstanding balance allowed on a Full KYC card is Rs. 2,00,000/- at any point in time.
• Small/Minimum KYC Cards: These cards can be loaded with a maximum of up to Rs. 10,000 per month and Rs. 1,20,000 per annum.
• A digital KYC process is available for existing HDFC Bank customers.

Balance & Transaction Limits

• Maximum Wallet Balance:
  • For Full KYC cards, the amount outstanding shall not exceed Rs. 2,00,000/- at any point in time.
  • For Small/Minimum KYC cards, the maximum outstanding balance is limited by the loading cap of Rs. 10,000 per month and Rs. 1,20,000 per annum.
• Monthly Loading Limits: For Small/Minimum KYC cards, the maximum loading is up to Rs. 10,000 per month.
• Daily POS/Online Transaction Caps: The card can be used for POS and online purchases, with usage depending upon the wallet configuration.
• ATM Cash Withdrawal: ATM cash withdrawal is not permitted.
• Cash Loading: Cash loading on the card is not permitted.
• Fund Transfers: Fund transfers from the card are not permitted.

Fees and Charges

• Issuance Fees: ₹135/-
• Annual Fees: ₹135/-
• Card Replacement Fees: ₹135/-
• Balance Inquiry Fees – HDFC Bank ATM: ₹10/-
• Balance Inquiry Fees – Other Bank ATM: ₹10/-
• Please Note: Charges are exclusive of applicable tax.

Rewards, Offers & Partner Perks

• Employees can avail tax benefits on specific wallets configured on the card, such as Meal, Fuel, Telecom, and LTA.
• The card offers benefits for Reward & Recognition programs.

How to Apply & Load Money

• How to Apply:
  • Any corporate wishing to issue the Flexi Benefit Card to their employees can apply for it.
  • Corporates can initiate the application process by using the "Enquire Now" option on the HDFC Bank website.
  • A digital KYC process is available for existing HDFC Bank customers.
• How to Load Money:
  • Corporates can load funds onto the Flexi Benefit Card via the Corporate Portal, accessible at https://hdfcbank.poweredby.happay.in.
  • Cash loading on the card is not permitted.

Important Product Details

• Positive Highlights:
  • One card for managing multiple employee benefits like Meal, Fuel, Telecom, LTA, and Reward & Recognition.
  • Centralised platform for corporate and employee benefit control.
  • Real-time tracking, card control, and benefit management for corporates.
  • Hassle-free card issuance and loading through a corporate dashboard.
  • Digital KYC process available for existing HDFC Bank customers.
  • Easy card management for employees via a dedicated customer portal.
  • One-click card blocking and unblocking functionality.
  • Instant updates for demographic details.
  • Tax benefits for employees on specific wallets.
  • Digital management reduces paperwork and operational costs for corporates.
  • Efficient tracking helps optimise corporate spending.
  • Streamlined processes minimise administrative burden.
  • Transaction alerts are provided to the registered mobile number/e-mail for each transaction.
  • POS transactions are enabled by default on the card.
  • The card has a validity period of 5 years.
• Negative Highlights:
  • Cash loading on the card is not permitted.
  • Fund transfers from the card are not permitted.
• Card Variant: The specific card network (e.g., Visa, Mastercard, RuPay) is not mentioned.

Refund & Card Closure Terms

• Card Closure:
  • To close the card, the cardholder should first utilize the remaining card balance.
  • Contact customer support at 080-61776177 or email help.hdfcbank@happay.com for assistance with card closure.
• Lost or Stolen Card:
  • Immediately block the card using the Customer Portal.
  • Alternatively, contact your corporate admin for assistance or call customer support at 080-61776177.
• Failed Transactions:
  • Amounts debited for failed transactions are typically reversed to the card within 24 hours.
  • If the amount is not reversed within the specified time, contact customer support at 080-61776177 or email help.hdfcbank@happay.com.
• Card Inactivity:
  • As per RBI guidelines, cards with no financial transaction for a consecutive period of 12 months will be made inactive by the bank after sending a notice to the cardholder.
  • An inactive card will be temporarily blocked.
  • To unblock the card, visit the Prepaid Card Portal or call Phone Banking at 1800 1600 or 1800 2600.
  • After unblocking, the card must be used before 12 AM, otherwise, it will be locked again.

Other Details

• The HDFC Bank Flexi Benefit Card is a comprehensive solution designed for corporates to simplify payment experiences for their employees, lower administration costs, and save time.
• Customer Portal (https://hdfcbank.poweredby.happay.in) Features for Cardholders:
  • Digital KYC process.
  • Block/unblock card, set PIN, and set limits on the number and value of transactions.
  • View expenses in real-time.
  • View card details virtually in the mobile application.
  • Track balance and check transaction history.
  • Manage spending limits.
  • Change PIN.
  • Update demographic details (email ID or mobile number).
  • Enable e-commerce and contactless transactions.
• Corporate Portal Features for Corporates:
  • Bulk User Addition and KYC Management.
  • Card Control for users.
  • Digital funds distribution.
  • Passbook for fund addition and distribution records.
  • Card Inventory to order and manage card stock.
• Transaction Process:
  • For POS transactions, the customer needs to enter the card PIN.
  • For ECOM (e-commerce) transactions, the customer needs to enter the card PIN and an OTP.
• E-commerce and Contactless Services:
  • These features are disabled by default on cards for higher security, as per regulatory guidelines.
  • Customers can manually enable E-commerce and Contactless features by logging into the Customer Portal (https://hdfcbank.poweredby.happay.in), navigating to the "My Card" tab, selecting their card, going to "Manage Card," and switching on ECOM and Contactless.
• PIN Setting:
  • To set a PIN, log in to the Customer Portal (https://hdfcbank.poweredby.happay.in), go to the "Cards & Wallets" tab, and select "Set PIN."
• Portal Login Steps:
  • Visit https://hdfcbank.poweredby.happay.in.
  • Input your email ID or Mobile Number.
  • Click 'Sign in with OTP' and select 'I'm not a robot'.
  • Enter the OTP received on your registered mobile number.
• Unauthorized Transactions:
  • Should you notice any transactions you didn't authorize, inform HDFC Bank immediately and have your card blocked or hotlisted to prevent further misuse.
  • Contact customer support at 080-61776177 or email help.hdfcbank@happay.com.
• The Most Important Terms and Conditions document for the card is available and should be thoroughly reviewed by the user to understand all applicable terms.
• The card management interface is part of a unified platform that also manages Credit Cards, Debit Cards, FASTag, and Consumer Durable Loans.
• The platform allows viewing and redeeming reward points, though specific reward programs for this card are not detailed beyond tax benefits and reward & recognition purposes.